Recent Engineering Bachelor's Degree Holder with 1.5 years of experience in Oracle DBA & Azure DevOps. Offering strong hands-on experience in DevOps & Software technologies like CI/CD, Jenkins, Terraform, Dockers & Kubernetes. Certified in Azure DevOps. Seeking an opportunity to use my skills & knowledge to contribute to the organizational mission.
Experience
Customer support Associate
Nov 2019 – Jun 2021
My job role is to handle more than 150 customers and resolve their Amazon products(fire stick, echo, kindle) related queries.
Software engineer
Nov 2021 – Jun 2023
My Job role is SAP Fiori developer, initially creating a basic app using SAP GUI and creating a table, stock list maintenance and material management using SAP ABAP.
Projects
sita oracle
- oracle
- dba
- python basic
- html
- azure devops
- docker
- terraform
- kubernetes
- git
- linus commands
- jenkins
Work:
- Configuring, installing and managing Oracle databases in Prod, Test, Dev and DE1 environments
- Providing Oracle support
- Implementing SFS standards in all environments
- Using Putty to bounce and transfer data files
- Utilizing WinSCP/Filezilla to transfer files between remote and desktop
- Logging RFC and SR issues
- Executing Oracle SQL scripts
- Conducting patch impact analysis (PIA)
- Managing Concurrent Manager
- Managing Push/Pull activities in Azure Repos
Impact:
- Managed Oracle databases in production, test, development, and DE1 environments
- Provided Oracle support
- Implemented SFS culture in all environments
- Used Putty to BOUNCE activities, and WinSCP/FileZilla to transfer files
- Logged RFC/SR based on issues and ran Oracle SQL scripts
- Performed batch impact analysis for applying patches (PIA)
- Dealt with the Concurrent Manager
- Pushed/pulled activities in Azure repos.
- Used tools and environments such as Oracle 11g and 12c, and Putty
project 2
- React
- HTML
- CSS
- As an Amazon customer support associate:
- Change more than 100 customers per day to resolve their Amazon product queries and issues
- Guide HR who are applying for jobs at Amazon from US, UK, and Canada
- Help them with paperworks and work-related queries
- Improve customer experience by handling more than 100 customer queries per day and resolving their Amazon product issues
- Provide support to HR team with paperwork and work related queries for applicants from US, UK and Canada
- Exceed customer satisfaction with the help of timely and accurate support resolution