Highly motivated and skilled Collection Manager with 4 years of experience in loan and payment collection. Achieved 60% efficiency in recovery pools. Skilled in reconciling past due accounts and settling them through effective communication and negotiation.
Experience
Senior Sales Executive
Jan 2016 – Aug 2018
- Joined Bajaj Finserv Ltd as an off roll executive grade
Demonstrated dedication and commitment to professional growth
- Learned and developed new skills
Enhanced my knowledge and capabilities in various areas
- Took part in a variety of projects and initiatives
Contributed to the successful execution of multiple projects and initiatives
Senior Business Development Officer
Aug 2018 – Aug 2020
- Successfully led a sales team, driving a substantial increase in sales numbers and customer satisfaction. Demonstrated exceptional leadership, resulting in significant improvements in both sales performance and customer satisfaction.
- Developed and executed strategies to enhance customer service experience and boost sales revenue. Implemented effective strategies that led to an elevated customer service experience and increased sales revenue.
- Ensured seamless team coordination and communication for heightened productivity. Facilitated smooth workflow and efficient communication, leading to enhanced productivity.
- Provided comprehensive training and mentorship to equip the team with essential skills to surpass sales targets and deliver outstanding customer service. Empowered team members to exceed sales targets and deliver exceptional customer service through dedicated mentoring and training.
- Consistently surpassed sales targets, contributing significantly to the organization's overall success. Consistently exceeded sales targets, showcasing remarkable performance and driving the overall success of the organization.
Manager
Sep 2020 – Sep 2022
- Managed the company's process of retrieving money that clients owed
- Increased collection rate by 65% in 2 years
- Monitored call reports daily to ensure collectors made sufficient phone calls to collect money
- Exercised adequate control over agency performance
- Ensured remittance of payments, recruitments, and training of field collectors
Awards
Appreciation Letters
Jul 2018
Got more than 15 appreciation letters from Risk team for identifying fraud customers and fake documents.
Best Performer
Jul 2019
Got BEST PERFORMER Award from State Head for 90% cross sell penetration.