VIJAYAKUMAR KRISHNAN

Create plans and lead the technical team members, supporting Project Managers, to ensure that the solution architectural vision gets realized.

Work with the Development team to sandbox test workflows. Providing the LOE details to the customer and the deadline of the project to the customer. Process improvements and cost optimization.

Complex batch job schedules using the corporate scheduling software (e.g., Control^M) in both Development/Test. Supports critical system platforms, both domestic and international, and provides support in a rotation with others Creating Incident tickets and finding the solutions for the problems. Accepting problem tickets and finding the RCA

To provide the highest level of customer service by reducing cycle time and improving on-time performance. Create and maintain documentation about data provider connectivity, scripts, schedules, and contact information. Investigates inventory inaccuracies and perform work order transaction adjustments as necessary

• Complex batch job schedules using the corporate scheduling software (e.g., Control^M) in both Development/Test.
• Supports critical system platforms both domestic and international, and provides support in a rotation with others.
• Creating Incident tickets and finding the solutions for the problems.
• Accept problem tickets and find the Root Cause Analysis for the problem.
• Investigating problems through to resolution.
• Interacting effectively with teams from various disciplines to find the resolution of problems.
• Generating in-depth Root Cause Analysis reports about critical network events.
• Maintaining tasks related to problem tickets.
• Maintaining process documentation and templates associated with the role.
• Monitoring the system.
• Setting up and managing jobs to securely send/receive data from external customers and partners.
• Setting up production control policies and procedures (e.g., code migration approvals, change scheduling) and ensuring.
• Optimized complex batch job schedules using the corporate scheduling software (e.g., Control^M) in both Development/Test.
• Provided support for critical system platforms, both domestic and international, in a rotation with other team members.
• Created Incident tickets and found solutions for problems.
• Accepted problem tickets and identified Root Cause Analysis for the problem.
• Investigated problems and drove them to resolution.
• Interacted with teams from various disciplines to find resolutions to problems.
• Generated Root Cause Analysis reports about critical network events.
• Maintained tasks related to problem tickets.
• Maintained process documentation and templates associated with the role.
• Monitored the system.
• Set up and managed jobs to securely send/receive data from external customers and partners.
• Established production control policies and procedures (e.g., code migration approvals, change scheduling) and ensured adherence.

• Create plans and lead the technical team members, supporting Project Managers, to ensure that the solution architectural vision gets realized.

• Sandbox test workflows with the Development team.

• Coach and mentor “High potential” HBAs to know how to create excellent documentation artefacts.

• Creating a Business Requirement document based on the customer requirement.

• Develop and deliver at least one architectural recorded training session per quarter for other members of the Client Services organization.

• Installation, configuration, and working knowledge associated with tools for Business.

• Review work performed by others and provided recommendations for improvement.

• Assist in the development of metrics and performance-tracking systems.

• Assign and guide the work of the developer team.

• Develop work plans to reach the target goals.

• Work on process improvement opportunities

• Participating in the QA effort for configuration work performed by other analysts

• Working with technical staff in the development of system solutions.

• Facing with clients and users to gather requirements.

• Providing the LOE details to the customer and the deadline of the project to the customer.

• Creating Incident tickets and finding the solutions for the problems.

• Accept problem tickets and find the Root cause analysis for the problem.

• Investigated problems through to resolution.

• Maintain process documentation and templates associated with the role.

• Monitor the system.

• Maintain tasks related to problem tickets.

• Creating plans and leading technical teams to ensure that the solution architectural vision is realized
• Sandbox testing of workflows
• Coaching and mentoring “High potential” HBAs
• Creating Business Requirement documents
• Developing and delivering architectural training sessions
• Installation, configuration, and working knowledge of business tools
• Reviewing the work of others and providing recommendations for improvement
• Assigning and guiding the work of the developer team
• Developing work plans to reach targets
• Working on process improvement opportunities
• Participating in the QA effort for configuration performed by other analysts
• Working with technical staff in the development of system solutions
• Facing clients and users to gather requirements
• Providing LOE details and deadlines to customers
• Creating Incident tickets and finding solutions for the problems
• Accepting problem tickets and finding Root Cause Analysis for the problems
• Investigating problems through resolution
• Maintaining process documentation and templates
• Monitoring the system
• Maintaining tasks related to problem tickets

Two times company recognize an employee of the year for good performance Process improvements and customer stratification.

Good performer, Process improvements and on-time deliver projects