Venkatesh
Product Operation Executive at Narayana e-Techno School
- Chennai, Tamil Nadu, India
- venkateshbad4@gmail.com
- +91 82204-22649
Dynamic SaaS professional with expertise in product operations and stakeholder engagement. Proficient in product demonstrations, onboarding, and technical support, holding a Computer Science degree. Experienced in relationship management and troubleshooting.
Experience
Product Operation Executive
Nov 2022 – Present
- Conducted engaging product demonstrations that highlighted key features and benefits, facilitating in-depth discussions with stakeholders to define objectives and meet critical targets. This strategic approach enhanced stakeholder satisfaction and ensured alignment on project goals.
- Proactively engaged with stakeholders during product showcase sessions to collect feedback and address concerns, fostering a collaborative environment. This resulted in increased project buy-in and a shared vision among team members.
- Utilized tailored presentations to educate stakeholders on product capabilities and advantages, driving informed decision-making processes. This led to quicker adoption rates and improved stakeholder trust in product offerings.
- Created comprehensive demonstration materials and resources that equipped stakeholders with necessary insights, enhancing their understanding of product value. This initiative significantly contributed to more effective communications and improved project outcomes.
- Implemented follow-up strategies after demonstrations to capture additional insights and refine project objectives in alignment with stakeholder expectations. This commitment to continuous improvement increased project success rates and stakeholder engagement levels.
Merchant Relationship Manager
Nov 2018 – Oct 2022
- Spearheaded the onboarding process while offering continuous technical support, fostering a deep engagement with merchants to uncover their specific needs and challenges. This proactive engagement significantly strengthened merchant loyalty and improved overall system utilization.
- Developed tailored solutions by conducting regular check-ins and feedback sessions with merchants, ensuring their evolving goals were met. This resulted in a measurable increase in user satisfaction and retention rates.
- Implemented a comprehensive training program for merchants, focusing on maximizing the efficiency of the system features. This initiative led to enhanced system proficiency and reduced support queries by 30%.
- Cultivated strong relationships by analyzing merchant performance data and providing actionable insights. This data-driven approach enabled merchants to optimize their operations and drive incremental revenue growth.
- Served as the main point of contact for all merchant-related inquiries, ensuring timely and effective resolutions to technical challenges. This not only improved response times but also deepened trust and collaboration with merchants.
Guest Relationship Executive
Aug 2017 – Oct 2018
- Demonstrated responsiveness and professionalism in addressing customer concerns, fostering trust and loyalty while enhancing overall guest experience. This proactive engagement significantly boosted customer satisfaction ratings.
- Effectively managed vendor relationships, ensuring seamless communication and resource allocation that enhanced service delivery. This strategic collaboration led to optimized operational efficiency and improved service quality.
- Coordinated various hotel events, conferences, and meetings with meticulous attention to detail, ensuring all logistical aspects were handled flawlessly. This dedication resulted in memorable experiences for guests and positive event feedback.
- Implemented service quality standards across all customer interactions, training staff and setting benchmarks for excellence. This initiative not only improved service consistency but also elevated the hotel's reputation for hospitality.
- Facilitated a culture of service excellence by consistently seeking customer feedback and responding to needs proactively. This commitment played a crucial role in achieving high levels of repeat business and guest loyalty.