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Karthick A

SERVICE CENTER MANAGER (Samsung Authorised Service Center) at SYNERGY SYSTEMS & PERIPHERALS

Dedicated professional seeking a responsible role to support and enhance cooperative objectives of the organization, leveraging strong interpersonal skills and a positive approach to learning. With 14 years of experience in Samsung service center, skilled in managing the front office and handling Samsung mobiles with a strong commitment to customer service.

Experience

SERVICE CENTER MANAGER (Samsung Authorized Service Center)

With a 14-year track record, I have been dedicated to delivering exceptional service and support for Samsung mobiles, prioritizing customer satisfaction and effective problem resolution. My commitment has resulted in a remarkable 90.95% reduction in shrink results. Additionally, I consistently maintain audit, quality control, and mystery shop evaluation scores above 90%.

TVS ELECTRONICS PVT LTD (Samsung Authorized Service Center)

To provide a platform for cooperation between different kinds of users learning by mining.

A well-defined expert group and user groups are designed keeping in mind of transformation from one group to another.

It can be used to share information like notes, view seminars

It’s a two-way communication

Responsible for driving and maintaining top-line sales

Managing merchandise levels and store visual display

Coordination with the merchandising team and WH for stock management

Ensure the store maintains Safety and health standards according to SOP

Reduced shrink results from .95 per cent to .o5 within one year

Maintained high evaluation score for audits, quality control, and mystery    shops above 90%

TELECALLER, FRONT OFFICE,DATA ENTRY

• Proactively participated in meetings and helped create new practices.

• Answered calls, responded to emails, and spoke with clients face-to-face.

• Processed a range of documentation and entered information into databases.

Awards

District Level Football Player

Recognized for exceptional performance and contribution as a district-level football player.

Award 1

Two-time winner of the Small Business Influencer Awards, hosted by Small Business Trends to recognize local businesses that stand out as influential in the community.