Seasoned Business Analyst with 13+ years of experience, excelling in problem-solving, improving customer satisfaction, and driving operational improvements. An expert in business and systems requirements, user acceptance testing, and end-user training. Adept at leveraging past lessons to inform future decision-making and consistently achieving cost savings while increasing profits.
Experience
Lead Business Analyst
Lead and conducted in-depth analysis of business performance versus business goals. Enlisted customer-service approaches, multitasked and prioritized, and created innovative and usable solutions. Effectively managed teams of business process consultants, developed and executed comprehensive project plans, and identified process inefficiencies through gap analysis and outlined sensible solutions.
Lead Business Analyst
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. Conducted meetings with business users to collect information on business process and user requirements. Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance. Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Business Analyst
Analyzed and evaluated business problems and derived solutions. Prepared exhaustive plans and worked through the target. Authored and maintained well-organized, efficient, and successful manual test cases for the entire team.
Lead Business Analyst
Conducted meetings with business users to collect information on business process and user requirements. Improved business direction by prioritizing customers and implementing changes based on collected feedback. Mapped current business and operational processes and recommended areas for improvement.
Business Analyst
Identified process inefficiencies through gap analysis and outlined sensible solutions. Mapped current business and operational processes and recommended areas for improvement. Authored and maintained well-organized, efficient, and successful manual test cases for the entire team.
Module Lead
Completed in-depth usability testing on Windows, Android, and iOS mobile devices. Trained and developed new testing team members and provided continuous mentoring.
QA Test Lead
Wrote and optimized test cases to maximize the success of manual software testing with consistent, thorough approaches. Guided a team of 10 testers in SIT & UAT environment, coaching employees to maintain best-in-class testing.
Senior Test Analyst
Directed team members to follow specific testing standards and guidelines as outlined in project requirements. Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
Test Analyst
Collaborated with developers and product owners to stay current on product features and intended functionality. Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate to testing teams.
Awards
Employee of the Year
Recognized for outstanding performance and dedication to achieving exceptional results.