SIVANANTHA MOORTHI
Asst. waiter at APOLLO
- Bangalore, Karnataka, India
- sivamurthee93@gmail.com
- +91 96884-04546
With 10years of experience in the food and beverage industry, i have excelled in enhancing guest experience and efficient service delivery. Adept at maintaining high service standards.
Experience
Asst. Waiter
Sep 2019 – Aug 2018
- Assistant waiter is responsible for providing general assistance to waiters in the service of food and beverage to guest.
- General assistance in setting up tables, including linens, china, silverware and glassware.
- Taking food orders to the galley and collecting dishes and items from it to the service area.
- Informing the waiters when dishes, items or beverage are not available in store or will be delayed from the galley.
F&B Associate
Apr 2015 – Aug 2018
- Greeted guests and ensured a warm welcome, enhancing overall guest satisfaction and experience from the moment of arrival.
- Anticipated guest needs proactively, resulting in improved service efficiency and a more personalized stay.
- Handled guest complaints with professionalism and care, leading to a significant reduction in negative feedback and improved guest loyalty.
- Maintained high standards of service operations (SOS), ensuring consistent and exceptional guest experiences across all touchpoints.
F&B Associate
Sep 2012 – Apr 2015
- Prepared food adhering to stringent food safety and sanitation protocols while ensuring a clean and organized work environment, resulting in enhanced customer satisfaction and reduced health risks.
- Planned, organized, and controlled restaurant operations to streamline service delivery, leading to increased efficiency and higher revenue generation.