Dedicated and results-driven Production Support Engineer with 3.5 years of experience in maintaining and improving the stability and performance of critical systems. Seeking a challenging role to leverage technical expertise, problem-solving skills, and commitment to ensuring uninterrupted business operations.
Experience
PROGRAMMER ANALYST
3.5 years of hands-on experience in production support for enterprise-level applications and systems. Proficient in troubleshooting, incident management, root cause analysis, and implementing preventive measures. Strong knowledge of ITIL best practices and the ability to adhere to service-level agreements (SLAs). Expertise in various operating systems, databases, and scripting languages. Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Proven ability to prioritize and manage multiple tasks in a fast-paced and high-pressure environment. Committed to delivering exceptional customer service and ensuring system reliability.
Projects
DSM (Data Management System)
- SQL Developer
- Putty Configuration
- Autosys Tool
- Service Now
Taking and dropping handover, monitoring, and reporting incidents, creating reports, and fulfilling user requests as per project requirements.
DSM is a project that utilizes SQL Developer for data access, Putty Configuration for remote server access, Autosys Tool for job monitoring and scheduling, and Service Now for incident and problem ticket management.