G.SHYAMKUMAR
Network Engineer at Coforge Limited Client at NIC
- Bangalore, Karnataka, India
- g.shyamkumar93@gmail.com
- +91 77083-46807
Dedicated Network Engineer seeking a challenging role to leverage proven technical expertise and problem-solving skills in a reputable organization, enhancing operational efficiency through exceptional support and innovative solutions.
Experience
Network Cum Field Engineer
Oct 2023 – Sep 2022
- Configured and managed L2 and L3 switches, ensuring optimal network performance and reliability.
- Maintained a variety of devices including switches, IP phones, servers, printers, and video conferencing equipment, leading to enhanced operational efficiency and reduced downtime.
- Installed operating systems and software based on user requirements, resulting in improved user satisfaction and streamlined workflows.
- Provided 24/7 Level 2 support and monitored network stability using WhatsApp Gold tool, which contributed to timely issue resolution and minimized service interruptions.
- Operated across multiple technical platforms such as CISCO AnyConnect, Trend Micro Security Agent, and Kavach Authentication, facilitating robust security measures and seamless connectivity for users.
Desktop Support Engineer Level 2
Jul 2022 – Jul 2023
- Diligently managed the setup and ongoing maintenance of desktops, laptops, and printers in a dynamic work environment, enhancing operational efficiency and productivity. This initiative significantly reduced downtime and elevated user satisfaction across the organization.
- Carefully installed and configured over 300 PCs, laptops, printers, and peripherals while ensuring compliance through verified software installations and network settings. This meticulous process promoted optimal performance and reliability for all devices.
- Effectively utilized Active Directory for account unlocks, one-time password resets, and device Organizational Unit verification to enhance user access management. This improved security protocols and facilitated overall IT governance more efficiently.
- Proficiently executed remote troubleshooting using diagnostic techniques and strategic inquiries to swiftly resolve technical issues. This proactive approach minimized disruptions and accelerated the resolution time for end-user technical challenges.
- Conducted thorough follow-up calls and on-site visits to provide customer updates while using monitoring tools like CA Spectrum and ticketing systems such as BMC Remedy. This diligent communication strategy strengthened user relationships and significantly improved service delivery.
Helpdesk Executive
Mar 2019 – Dec 2019
- Executed thorough verification of certificates for UG & PG counselling to ensure adherence to educational standards, thereby facilitating a streamlined counselling process and preserving the institution's admission integrity.
- Managed and maintained student data on local servers for CET PG/UG counselling with daily updates to applications, which greatly enhanced data retrieval efficiency and optimized the counselling operations.
- Delivered L1 troubleshooting support for hardware and network issues, including cable replacements and system configurations, resulting in reduced downtime and improved service reliability for both students and staff.