SATHISHKUMAR NAGARAJAN

As a Senior Customer Support Engineer, I am responsible for planning, installing, and configuring print servers, PC maintenance, and networking. I also handle network and system documentation, OS installation, printer installation, and wireless access point configuration. With my strong troubleshooting skills, I ensure project completion and client satisfaction. Additionally, I lead a team of Systems Engineers and provide pre-sales support for system integration projects.

As a System Administrator & Teckinfo progressive and predictive mode Dialer Support Engineer, I will be responsible for maintaining and troubleshooting the IT infrastructure in an international call centre. This includes managing the Teckinfo predictive dialer, troubleshooting network and software problems, maintaining Windows 2003 server and 50 client systems, monitoring network performance, managing VOIP gateway, creating job scheduling and notification services in SQL server, generating reports using Report server in SQL Server 2005, and maintaining antivirus servers. Strong

As a Senior Support Engineer, I provided FM support to Kotak, HDFC, Vodafone, Bajaj Allianz, Barclays, and ICICI insurance processes. I managed client database details in SQL Server 2005, including controlling user access and creating job scheduling and notification services. I generated reports using the report server and performed daily tasks such as backup and restore databases. I also set up backup and recovery strategies, handled projects and development databases, and configured connections between servers. Additionally,

The IT Manager will be responsible for coordinating projects and activities to ensure compliance with guidelines. They will provide dialer support for inbound and outbound calls, generate reports using SQL Server, and manage the client environment. They will also design technical courses, and computer networks, and maintain hardware and software applications. Additionally, they will monitor fund balances, participate in meetings, and perform personnel functions. The IT Manager will research software and hardware requirements, respond to inquiries, and serve as a liaison to software/hardware providers.

The IT Manager is responsible for handling and updating EMC storage servers, solving internet issues, updating Dell WYSE thin clients, managing file servers and active directory domain controllers. They have experience with various Windows server versions and knowledge of Active Directory, DNS, and DHCP. They update Symantec endpoint protection patches, set up database backup and recovery strategies, and provide technical solutions to clients. They also have experience in designing computer networks, maintaining hardware and software applications, and overseeing personnel functions. They research software

The IT Assistant Manager is responsible for solving internet issues related to protocols such as SSH, FTP, SFTP, and HTTP. They handle 2008 R2 file server and active directory domain controller operations and have experience with various server versions. I also know Active Directory, DNS, and DHCP. They update servers with patches, coordinate projects, and provide technical solutions. They have expertise in database backup and recovery strategies and support inbound and outbound 900 setters. They have experience with SQL server

1. Responsible for maintaining the entire IT infrastructure of all campuses.

2. Support and maintain the infrastructure to ensure day-to-day smooth running, with

minimal downtime, of all services for staff and students.

3. Analyzing new requirements, advising the purchase department with the authorization of

the board.

4. Procurement of hardware,software, and telecom services, with approval from the management,

to facilitate ongoing replacements and meet the needs of students and staff.

5. Trouble shooting complaints related to IT, telephone lines, printers, biometric machines and

ensuretimely addressing and delivery.

6. Checkand inspect the purchased materials and install them in the requiredareas.

7. ServerMaintenance, Space Allocation and data backup of Installed programs

8. Proper upkeep of Service report and submission to the management for periodical

review. Maintenance register for Computers, printers, phones, biometric devices, servers – Date, Equipment with model number/Capacity (Unique Serial

number), Location, Date of Purchase, Date of Maintenance, Spares Serviced, Spares Changed, Cost and Signature of systems admin. (Google drive)

9. Maintenance of stock and movement register for all IT equipment’s, telecommunication equipment’s and biometric devices. All the above equipment has to be numbered

by unique serial number for each device.

10. Maintenance of Students Laptop, Servicing, software finalizing and installing with management and academic

director approval.

11. Periodic audit /check on student’s laptop on unauthorized OS, Software and content. In case of misuse, confiscate

those laptops and bring it to the notice of the academic heads before taking actions

12. Maintenance of Firewall and Security. Writing rules for website access for internet users and thereby prevent any access to malicious websites and prevention of troubles and problems arising out of it.

13. Monitor the IP Address and usage of internet controls that is inappropriate and bring to the notice of the management. Monitor the Internet usage and download of materials in order to distribute the load for effective use of Internet speed and prevent downtime.

14. Purchase of required software and Maintenance of licenses so as to ensure legal compliance for by regular policing of installed software.

15. Warranty management and monitoring.

16. Domain Purchase and maintenance of the same. Creation and allocation of email ids and monitoring them (tipse.in and

tipse.info)

17. Stock Update & Movement update to be updated to the management every month.

18. Monitor the recordings and position of all CCTV cameras across all campuses. Provide recordings to the requested

department after approval of the management. Ensure one year recording is maintained.

19. Ensure all the IT Equipment’s are properly maintained and serviced. In case of outside service, create out pass

for the product, and record in the movement register and security gate before taking it outside the campus.

20. Any IT issues are registered through E-Facility helpdesk and the IT team to address the issue and completes the task

through helpdesk

21. Support the academic team and admin team in hardware and software issues to allow smooth functioning.

22. Contribute to the academics by

suggesting latest development in IT that can add value to teaching and learning

• Designing and Implementing CISCO Network

Best Employee of the Year

Best Employee of the Year