P. Sathish
Quality Analyst at Botree Software International Private Limited
- Bangalore, Karnataka, India
- sathish.paramasivam@botree.co.in
- +91 89397-51014
Experienced software tester with strong analytical skills. Applies comprehensive knowledge to both manual and automated testing, ensuring high-quality software and effective quality assurance processes.
Experience
Quality Analyst
- Applied regulatory compliance knowledge and quality expertise to implement process improvements.
- Verified compliance with internal inspection readiness programs.
- Fostered timely resolution of QC investigations related to deviations, test failures, or acceptance criteria issues.
- Reviewed test plans and test cases to ensure adequate coverage of requirements.
- To find out the bug details and raise the incident to the development team
Team Lead-Customer Support
- Installation and Un-Installation of Software Product of the Company
- Explain the Midas & CSNG's module to distributor and resolve all the query with the help of support team (L2/L3)
- Gathering the new requirement from distributor and forward to RO team
- Master Data importing through ETL in Midas software
- Bill template designing as per the distributor requirement
- Support Software where the technical functionality of the CORESTOCKY / CSNG /SSFA application as per the client requirement.
- Monthly incident reports to client.
- Providing Daily tracker incident reports to client.
- Resolving the client query by using the remote control Team viewer / Any Desk application
- Technical Documentation regarding the new releases or bug fixes in each release.
- Mail responsibility, escalation activity maintenance etc.
- Excellent Team Player with problem solving and troubleshooting capabilities, highly motivated self-learner.
Senior Associate Customer Support
- Installation and Un-Installation of Software Product of the Company
- Explain the Midas & CSNG's module to distributor and resolve all the query with the help of support team (L2/L3)
- Gathering the new requirement from distributor and forward to RO team
- Master Data importing through ETL in Midas software
- Bill template designing as per the distributor requirement
- Support Software where the technical functionality of the CORESTOCKY / CSNG /SSFA application as per the client requirement.
- Monthly incident reports to client.
- Providing Daily tracker incident reports to client.
- Resolving the client query by using the remote control Team viewer / Any Desk application
- Technical Documentation regarding the new releases or bug fixes in each release.
- Mail responsibility, escalation activity maintenance etc.
- Excellent Team Player with problem solving and troubleshooting capabilities, highly motivated self-learner.
Assistant Professor
Broadened student knowledge of textbook topics with in-depth lectures.
Helped students explore topics in depth with assignments, projects, and class discussions.
maintained office hours for student support and offered additional remote assistance with complex questions.
Used online learning platforms and pre-recorded lectures to connect with remote learners.
Projects
marico
- Remote Support
- Technical Documentation
- Query Resolution
- Team Management
Installation and Un-Installation of Software Product, Midas & CSNG�s module explanation to distributor, requirement gathering, master data importing, bill template designing, client query resolution, remote control using TeamViewer/AnyDesk, and technical documentation for new releases and bug fixes.