Devanathan Pakkirisamy

As a Team Leader at Comodo Security Solutions Pvt. Ltd, I worked closely with the team, identified and delivered positive change and business efficiencies, and ensured compliance with industry and government regulations. I actively monitored project progress and the use of resources to initiate corrective action when necessary.

During my time as a Management Trainee at Access Health Care Services, I provided a consulting service to the business by recommending initiatives to add value through high-level information management and business intelligence solution design.

Throughout my role as a Customer Care-Voice Sr. Representative at Dell International Services India Pvt., I constantly kept track of unpaid claims, identified root causes of insurance denials, and collaborated with consumers and insurance representatives to resolve outstanding obligations in a fair and timely manner.

• Ops Team & Client Co-ordination.

• Team & People Management.

• Handling Demo & Charges, Payment posting, Collections, Refunds & Ambulance billing processes.

• Resource utilization & Man power planning.

• Taking technical round interviews.

• Meeting client deliverables, TAT & SLA.

• Developing Team strategy to meet client requirement

• Provide any training that team members need.

• Monitor team members' participation to ensure the training provided is being put into use, and also to see if any additional training is needed.

• Create reports to update the company on the team's progress.

• Preparing action & forecasting plan.

• Conducting Daily/Weekly & Monthly feedback review meeting with operation team.

As a Senior Team Lead at Apexon, I actively contributed to the overall progress and resource utilization of projects. Furthermore, I ensured the quality of claims processed by the Operations Team and successfully implemented change when necessary to achieve project outputs.

Led a professional team to deliver high-quality service, leading to the achievement of multiple awards for exceptional team leadership.

At Comodo Security Solutions Pvt. Ltd, my role as a Team Leader involved facilitating team meetings, defining project scope and objectives, and ensuring compliance with industry and government regulations. I was also responsible for assessing project risk, resolving issues, and maintaining comprehensive project documentation.

Successfully delivered positive change and business efficiencies by closely working with the management team.

Awarded as the best Team Leader for exceptional leadership at Apexon on four occasions.

Certified as a First-Time Leader (FTL) for demonstrating leadership excellence at Apexon.