RAJ KUMAR BARADE

Interacting with customers on Tax related basis and Land tax.

• Proactively recognizing Trust Issues that affect the client's situation. and ensuring the relationship managers andadvisors are made aware.

• Following up on queries and manage complaints, including referring complex Issues to the Executive officer.

• Ensuring each customer queries are handled professionally and avoiding penalties.

• Worked on Land tax by addressing the customer queries on Higher Land tax returns.

• Analyzed taxpayer accounts to determine delinquent status and initiate appropriate tax actions.

• Provided basic technical support on printing and telephones.

Key Achievements: Achieved the best team winning award for clearing all backlogs with 0% cases and received appreciations from Senior Officer and Executive Senior officer Grade 7.

• Ensuring security of stock as well as tracking levels.

• Ensuring all customers pay for the fuel and monitor the pumps through security cameras.

• Handled all call transactions and cash up at end of shift

• Collaborate with colleagues to maintain a clean and organized petrol station and ensure a safe and efficient work environment.

• Implemented a new stock management system for meal deals and perishable foods and reduced wastage by 12.34% for the year 2022.

Key Achievements: Achieved the best customer service reward for prompt and friendly service to all customers and increased the customer return rates by 26.7%.

• Ensured superior customer experience by addressing customer concerns and resolving problems quickly with prompt efficiency.

• Assisted Sectigo customers globally by addressing their queries via chat and voice calls.

• Resolved most crucial certificate queries by responding on their ticketing tool.

• Researched about complex certificate issues and reached out to customers, ensuring their queries were resolved.

• Assisted many in Code signing and Email certificates that benefited the client's requirements.

• Assisted the customers on all Lyca mobile queries, billing top-ups and convincing on the same.

• Best AHT was 4 minutes for overall shift for 75 calls per day.

• Improved client satisfaction up to 78% in the last 3 months.

• Encouraged customers to apply for many ongoing promotions of Lyca mobile and its offers.

• Participated in the training team by passing on the product knowledge and tool and patch implementation.

• Responsible for training new recruits on enhancing their English language skills with better speech and grammar corrections.

Key Achievements: Achieved the best customer service agent with highest resolution advice within the average AHT time.

• Assisted the company to attain the highest client service ratings (as determined by external auditors) earned 88%· marks in all technical skills, communication, and problem-solving process.

• Analyzed major complaints/issues or suggestions received and evaluated its practical implementation to the organizational system.

• Utilized knowledge base tools to transfer technical and business knowledge to team members.

• Creation/Deletion of users on Active directory along with configuring new Outlook mailboxes and addition of new workstation.

• Coordinated with customers to develop ITIL process strategies for design and recommended improvements to all new systems at the workplace.

Key Achievements: Appreciation mails from client and immediate reporting manager for training the new recruitsand achieving #3 ranking quicker resolution.

• Headed and administered the IT Infrastructure for the newly constructed port office of approximate 150 employees.

• Managed end to end procurement of hardware with a budgeted value on Rs.500,000( £50,000 ).

• Negotiated the installation of a Leased Line that significantly improved the connectivity of the office.

• Trained the staff on the IT policies with an emphasis on security, reducing the number of incidents raised at the service desk.

• Was sole responsible for the design structure of Fire, Biometric and camera equipment's under Vice president's approval.

Key Achievements: Received appreciation feedback with an award for handling entire harbor individually and wasmuch recognized throughout South India.

• Committed in supporting of 500 employees globally on Windows XP, Windows 7 and troubleshooted issues with all locations across PAN India.

• Achieved consistent of #3, #5 and #2 rankings in the monthly metrics including call duration and customer satisfaction ratings.

• Encouraged new trainees with workstation troubleshooting occurring 2 hours every day at RMS location-Bangalore.

• Created user and IT security manual in design with the current policy for all new users at Chennai.

• Supervised and managed business clients with efficient support by responding to their emails and in-person request.

Key Achievements: Succeeded in achieving the performance bonus points from various clients, project lead and VP for facilitating the infrastructure as an individual without any major downtime.

• Technical executive to the company's Chief technical officer by working under his technical related projects.

• Managed Share point 2007 by developing projects for internal clients and administered their access.

• Involved in monthly review such as Incident, Problem, Change and Capacity managements by maintaining their database.

• Involved in cost saving and budgeting process of the current infrastructure.

Key Achievements: Received numerous appreciation feedbacks from CTO and achieved the best performer award for coordinating all projects within the timeline.

• Technical and customer support executive providing solutions to end users with excellent deliverance.

• Responsible for IT call tracking software and its maintenance.

• Enhanced support to all users across the infrastructure that consisted of 4 major building with at least 50 employees in each location.

• Overall support for L1 and L2 Sap and Windows server.

• Responsibility for leading team with incidents related to system and server issues at Dubai in 2007.

• Working closely with IBM clients ensuring Tapes were dispatched accurately as per the schedules provided by customers.

Handled US clients

• Mention key responsibilities that match the project description. Include explanatory phrases which includes why, how, where and how tasks are performed. Example: Managed a team of 5 sales reps to deliver monthly business targets.
• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.

• Mention key responsibilities that match the project description. Include explanatory phrases which includes why, how, where and how tasks are performed. Example: Managed a team of 5 sales reps to deliver monthly business targets.
• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.