Purushothaman R K

· Oversaw

the design and management of the organization's cloud systems, applications,

· Policies

and strategy to ensure efficient and effective use of resources.

· Managed

scalable architecture for applications and infrastructure on IaaS and PaaS

platforms, resulting in improved performance and reliability.

· Provided

AWS Cloud Platform knowledge and implemented Infra solutions like S3 Data Lake

and

· Redshift-based

BI Solution, enabling better data storage and analysis capabilities.

· Created

and implemented service delivery improvement plans, release management

policies, and client-specific Standard Operating Procedures to streamline

processes and ensure consistent quality of service. Managed 20+ resources

and maintained customer cloud service and infrastructure, resulting in prompt

resolution of support requests and adherence to agreed SLA

• Managed infrastructure and supported production and non-production environments for client applications at HCL Technology, ensuring seamless operations. Resulted in reduced downtime and enhanced performance.
• Led both Build & Support and Cloud Operations teams, effectively coordinating resources and ensuring efficient project execution. Improved team collaboration and accelerated project delivery.
• Participated in process audits, ensuring compliance with industry best practices and optimizing operational procedures. Streamlined processes and improved operational efficiency.
• Performed monthly server patching and troubleshooting, minimizing downtime and enhancing performance. Reduced system errors and improved overall system stability.
• Delivered cost optimization by efficiently managing Cloud capacity, enabling proper tag management, encrypting EBS volumes, and terminating/resizing idle resources. Significantly reduced infrastructure costs and improved resource allocation.

• Managed and maintained the company's cloud infrastructure, leading a team of 10 members.
• Implemented cloud security guidelines with Information Security (InfoSec) to ensure compliance, resulting in a secure and reliable cloud environment.
• Optimized resource allocation through effective planning, scheduling, tracking, and monitoring.
• Ensured efficient utilization of cloud infrastructure resources.
• Successfully set up cloud subscriptions, managed network access, and monitored cost and cloud health for all cloud hosting platforms.
• Reduced costs by identifying and addressing inefficiencies, resulting in significant cost savings for the company.
• Led the Cloud-Based Infrastructure team in troubleshooting and resolving cloud infrastructure issues promptly.
• Minimized downtime and ensured uninterrupted business operations.
• Collaborated with cross-functional teams to implement innovative cloud solutions.
• Enhanced operational efficiency and scalability for the company.

• Managed a 21-member team for an infrastructure support project at Capgemini Consulting, ensuring effective collaboration and streamlined processes. Improved efficiency and productivity by implementing effective team management strategies.
• Participated in architecture planning sessions with the development team, providing valuable insights and recommendations for infrastructure requirements. Contributed to the successful execution of projects by aligning infrastructure plans with development goals.
• Successfully managed infrastructure resources in cloud architecture, ensuring the availability and scalability of critical applications and services. Enhanced system performance and reliability by implementing optimized infrastructure solutions.
• Conducted Azure and AWS Infrastructure security reviews, identifying potential vulnerabilities and recommending appropriate security measures. Enhanced data security and mitigated risks by implementing necessary security controls.
• Implemented multi-factor authentication (MFA) for additional security to the AWS account and its resources. Strengthened data protection and safeguarded sensitive information by implementing advanced security measures.

• Monitored the on-premises and Cloud Environment, analyzed, logged, tracked, and resolved hardware/software matters about networking, connectivity issues, servers, and applications. Improved overall system stability and performance by identifying and addressing issues promptly.
• Collaborated with the UAT team for release activity, ensuring smooth deployment of new features and updates. Reduced downtime and minimized disruptions to end users.
• Reviewed incidents and service requests, providing timely and efficient support for the Application production environment. Ensured high availability and reliability of the application for end users.
• Managed ITIL v3 process, ensuring adherence to industry best practices in incident management, problem management, and change management. Streamlined processes and improved overall IT service delivery.
• Maintained and monitored the performance and availability of 12 Application servers. Proactively identified and resolved potential issues, increasing system uptime and enhancing end user experience.

• Managed a team responsible for converting the T&M model to the Managed services model at Cognizant Technology.
• Impact: Oversaw 100% compliance with meeting SLAs and KPIs.
• Impact: Reduced support costs by developing new workflows and support processes.
• Impact: Enhanced first call resolution.
• Impact: Increased CSAT from 3.5 to 4.

• Managed application support, handled tickets for application production environment and troubleshooted issues.
• Successfully reduced average SLA closure timelines by 35%.
• Implemented a Lean process to reduce incident cycle time.
• Expanded and extended disk space on the Unix platform.
• Increased storage capacity to accommodate growing data needs.
• Managed UAT team for release activity.

• Provided technical solutions and Level 2 support to US-based global customers, handling incidents related to tickets, data fixing, and code fixes
• Managed the Remote Monitoring of Client Infrastructure, ensuring smooth operations and minimizing downtime
• Led a capacity planning project, resulting in improved resource allocation and cost savings
• Offered comprehensive support to Global Finance, resulting in accurate and efficient financial processes
• Collaborated with cross-functional teams to coordinate client infrastructure upgrades, enhancing system performance and reliability

• Provided UNIX support to Telecom global customers

Resolved issues in a timely manner, improving customer satisfaction

• Managed Remote Monitoring of UNIX servers

Enhanced server performance and minimized downtime through proactive monitoring and troubleshooting

• Led capacity planning project

Optimized resource utilization and ensured system efficiency by analyzing current and future needs

• Participated in version upgrades and migrations

Facilitated smooth transitions and minimized disruptions by coordinating with cross-functional teams

Successfully implemented the new L2 Support project is the agreed time-line. Created and implemented service delivery improvement plans and release management policies by reducing change failure rates and improving system availability and stability by 30%