P.Prabhakaran

As a PDI in charge, you will be responsible for receiving new vehicles from the plant and conducting

pre-delivery inspections. You will also handle any claims for PDI service charges.

The Service Assistant Technician has experience in various aspects of automotive service,

including being a Service Advisor, Mobile Service in charge, PDI In charge, and Warranty & AMC In

charge. They are skilled in providing excellent customer service, managing mobile service

operations, overseeing pre-delivery inspections, and handling warranty and AMC procedures.

• Oversaw vehicle inflow and service revenue across all branches, resulting in increased overall service profitability and efficiency.
• Ensured timely delivery of serviced vehicles while addressing customer feedback, which enhanced customer satisfaction and loyalty during the delivery process.
• Conducted CSI call follow-ups to engage with dissatisfied customers, leading to quick resolution of issues and improved customer retention.
• Coordinated mobile service and campaign activities, which expanded service accessibility and increased customer engagement.
• Implemented systematic problem-solving at the point of service delivery, yielding higher customer trust and reduced service-related complaints.

• Managed follow-ups with all control branches to ensure consistency in vehicle inflow.
• Focused on optimizing vehicle inflow processes
• Developed strategies for effective monitoring and reporting of inflow metrics, enhancing decision-making accuracy for revenue forecasts.
• Collaborated with cross-functional teams to streamline operations.Implemented data-driven insights to refine revenue tracking.

• Conducted follow-up with new customers post-booking to gather load details, enhancing customer engagement and ensuring timely service delivery. This proactive outreach improved customer satisfaction and streamlined the process.
• Presented load body model photos and estimation details to clients, effectively bridging communication and expectations.
• Converted client preferences into tailored bodybuilding solutions and monitored vehicle end-of-delivery progress, ensuring seamless transitions. This resulted in a significant reduction in delivery errors and increased overall efficiency.
• Coordinated vehicle delivery, maintenance, and warranty information shared via WhatsApp, facilitating clear communication with customers. This approach led to a 30% decrease in inquiries and enhanced customer onboarding experience.
• Provided clients with essential do's and don'ts related to their vehicles, fostering informed usage and maintenance practices.

• Arranged the mobile service vehicle and vehicle Service Customer Spot
• highly moving HCV vehicle parts maintained the stock
• service vehicle customer contact and collected the dissatisfied feedback. rectified the
• problems within one week
• and implemented the credit process (fleet Customers)
• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.

• Analyzed the customer data to identify long-time no-show customers and collected theircontact information.
• Conducted customer meetings to understand the reasons for their absence and collectedfeedback on our services.
• Identified and addressed customer-side issues and concerns related to our services.
• Utilized customer relationship management (CRM) tools to store and manage customer data.
• Collaborated with the customer service team to improve service quality and address customercomplaints.
• Implemented strategies to encourage no-show customers to return and
• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.

am work at service. service customers' new vehicle purchase details were discussed with me. I amvehicle purchase customer details inform our sales team. sales team meet the customers & sharesour vehicle models and offers to explain .finaly the customers purchased our vehicles. this activitynew vehicle delivery increased.