Parthiban Raj.A

• Collaborated with ocean service teams to address customer inquiries and resolve issues promptly, enhancing overall customer satisfaction.
• Facilitated coordination ocean service departments to ensure seamless customer experiences throughout the import-export cycle.
• Monitored customer feedback related to ocean service operations and worked with internal teams to implement service improvements.
• Developed training materials for customer service representatives to improve their knowledge of ocean services procedures.
• Managed a large volume of calls each day through a toll-free line.
• Developed strong client relationships with key accounts by providing personalized support and proactive communication.
• Implemented efficient operational workflows that reduced processing time and improved client service levels.

• Managed the entire execution process including filing SB/BE checklists, arranging Form-13 (VGM, SI submission), and following up post clearance, ensuring smooth import and export operations.
• Maintained customer centricity by providing exceptional service to clients, resulting in high customer satisfaction and retention.
• Onboarded new customers and ensured a seamless transition, leading to increased business opportunities and revenue growth.
• Set up efficient processes to streamline operations and optimize productivity, reducing turnaround time and improving overall efficiency.
• Handled management tasks efficiently and collaborated with team members to achieve project objectives, contributing to successful project outcomes.

• Joined as a fresher and quickly rose to the position of Import Documentation Executive

- Demonstrated rapid growth and promotion within the company

• Excelled in preparing checklists, organizing DO, Icegate BE filing, delivery planning, and updating DSR

- Successfully managed import documentation process and ensured smooth operations

• Successfully handled major client M/s. International Flavors and Fragrances

- Developed strong client handling skills and achieved significant growth with this client

• Contributed to massive growth in the company

- Made a significant impact on the company's success and expansion

• Strong skills in import documentation, client handling, and time management

- Demonstrated expertise in key areas and contributed to effective operations

Five-time recipient of the Star Performer Award for being customer-focused, appreciative of customers and internal stakeholders, and able to handle various challenging situations without escalating customer concerns