Experienced and dedicated professional with a proven track record in the insurance and healthcare industry. Proficient in relationship management, call center operations, and ground service execution. Adept at maintaining cash, processing claims, and customer file review.
Experience
Relationship Manager
Oct 2023 – Jan 2024
Responsibilities
- Life cover Insurance
- Investments
- Mutual Funds
- Shares & Trade marketing
Junior Associate
Mar 2022 – Jul 2023
Responsibilities
- Outbound Calls
- Queries Clarifications
- Teach Product Knowledge
Call Centre Executive
Apr 2020 – Feb 2021
Responsibilities
- Inbound and outbound calls
- IVR calls and Enquiring
- Making report on quality checking
Ground Service Executive
Sep 2018 – Feb 2020
Responsibilities
- Updating Invoice
- Maintaining Petty cash
- Tracking shipment & updating to client
- Rectification of issues
- Updating shipment status to the client
- Maintain relationship between vendor & client
- New vendor documentation
- Verification of vendor documents
- Processing claim of vendor if vehicle damaged
Cashier & Back Office Executive
Jul 2016 – May 2018
Responsibilities
- Maintaining cash
- PDD(Invoice updating, Insurance updating, RC updating)
- Settlement Working PDC updating (postdate cheque)
- ECS & ACH updating (Auto debit process)
- Customer enquiry file review (loans)