Muthukumar Rajaram

• Created CAST Value Framework and implemented a process for customer success

Increased customer engagement and satisfaction by providing a structured framework for measuring value

• Performed as an executive advisor for the GSIs

Provided expert guidance and recommendations to top-level executives, resulting in improved decision-making and value-realization measures

• Helped with value realization and value measurements

Implemented data-driven measures and analysis, enabling accurate tracking and reporting of customer value and ROI

• Created the focus foundation framework and introduced Scaled agile development practice, streamlining the product development process and improving efficiency.
• Oversaw a team of 100+ individuals, including Solution Architects and Scrum Masters, ensuring seamless collaboration and effective delivery of projects.
• Spearheaded product and solution development, resulting in innovative and market-leading solutions.
• Developed and implemented a comprehensive QA process, improving product quality and customer satisfaction.
• Created and executed a technology vision and roadmap, aligning technology initiatives with business goals and driving company growth.

• Performed as a Cloud Advisory on Hybrid/multi-cloud (AWS, Azure, GCP).

Provided consultation to enterprises on setting the direction for multi-cloud architecture platforms based on Containers (Docker), and Orchestrators (Kubernetes).

• Oversaw full stack development on the latest technologies.

Implemented scalable microservices architecture using serverless technologies resulting in improved performance and cost efficiency.

• Developed and implemented effective DevOps practices.

Streamlined CI/CD pipelines resulting in faster deployment cycles and reduced time to market.

• Led a team of developers in the design and development of cloud-native applications.

Implemented agile methodologies resulting in accelerated development and improved collaboration.

• Provided technical expertise in cloud security and compliance.

Implemented robust security measures and ensured compliance with industry standards, resulting in enhanced data protection and risk mitigation.

• Understood key business metrics of the SaaS products and implemented them

Increased product performance and profitability by aligning business metrics with product goals and objectives

• Led product teams to drive product direction and technical roadmap to meet market requirements

Successfully launched market-leading products that exceeded customer expectations and increased market share

• Spearheaded customer involvement activities for key product features including presentations, demos / PoC

Enhanced customer satisfaction and loyalty by actively involving them in the product development process and incorporating their feedback

• Provided thought leadership and mentorship to a team of architects, designers, developers, and testers

Developed a highly skilled and motivated team that consistently delivered high-quality products on time and within budget

• Supervised the IT applications of Fastenal and actively supported the agenda of the Executive Vice President of Fastenal IT.
• Executed the strategy and influenced the organization at all levels.
• Provided technical leadership, vision, and directions for the management and facilitated architectural guidance to the development teams.

• Identified and developed new solutions across all verticals using the latest IBM products and technologies like IBM Digital Business Automation, Big Data, Social, Cloud, and Mobile application development.

Implemented these solutions to drive improved business outcomes and increased efficiency.

• Led skill enablement and certification plan for Cincinnati team members.

Increased team expertise and competency, resulting in higher-quality deliverables and customer satisfaction.

• Defined and executed Go-To-Market (GTM) strategies with IBM and TCS sales team.

Successfully launched and promoted solutions in the market, resulting in increased sales and revenue.

• Built and managed strong relationships with internal business units, external technology partners, and vendors.

Fostered collaboration and synergy, leading to successful partnerships and the ability to leverage expertise and resources.

• Oversaw the scope and prepared the roadmap for Service Integrator, a financial awareness built-in integration product in TCS BaNCS.

Ensured alignment with business objectives and roadmap, resulting in successful product development and launch.

• Achieved multimillion-dollar revenue of close to 21 M by selling the project in 3 years.

Successfully secured new sales and revenue for the organization.

• Reviewed and analyzed Change Management Requests (CR) and evaluated customer and product-centric changes.

Implemented necessary changes to improve product performance and user experience.

• Conducted technical feasibility and cost/benefit analysis for proposed changes.

Ensured the viability and impact of proposed changes, allowing for informed decision-making.

• Controlled the Product Release/Version and ensured compatibility with industry specifications, legal systems, and new standards.

Managed successful product releases and updates, meeting industry requirements and customer needs.

• Lead Technology Manager & Architect – IBM Innovation Centre for Business Partners
• Responsible for application enablement, porting/migrating to IBM stack, skill building, benchmarking activities, sizing and capacity planning, certification drives, relationship management within partner ecosystem on IBM middleware, and influencing IBM SWG revenue.
• Improved partner enablement and engagement by developing technical roadmaps, leading certification drives, and fostering relationships, resulting in increased revenue for IBM.
• WebSphere Technical Sales Specialist – SMB South India and CSI Sector South / North
• Worked with clients in the SMB sector in South India & CSI sector for South and North, including Bangalore International Airport Ltd (BIAL), INGVysya, Syndicate Bank, Madura Coats, TKML, TCS, Wipro, Infosys, CTS, and HCL.
• Played a key role in designing the Integration Framework for multiple clients, improving their operational efficiency and streamlining business processes.
• Software IT Architect, Government Sector – South India
• Worked with customers in the government sector of South India, evaluated their IT and Business environments, and provided technical roadmaps through IBM SWG offerings to help them achieve their long-term goals.
• Enabled government organizations to achieve their IT goals and improve operational efficiency through the implementation of IBM solutions, resulting in cost savings and improved service delivery.

Position: Standards Architect, Quality Assurance

Achievements: I worked as the standards architect for the Quality Assurance Tools application in IBM Global Services. Quality Assurance

Information Warehouse (QAIW) is a data warehousing solution aimed at developing a consistent and consolidated (integrated) view of

IBM QA Activities information that will allow users to do QA Data Analysis and Reporting. I also acted as a mentor for various teams in

architectural-related issues as well as on the quality aspects and guided 47 people for CSQA certification.

Position: Technical Lead, Human Resources

Achievements: I worked as a technical lead of an eight-member team in developing a web portal for IBM executives. I was involved in the

architecture design, development, and deployment. I developed a framework that is based on the MVC architecture like EAD4J and struts.

I also developed and submitted several intellectual capital assets to use across the company. I obtained proficiency in the diagnosis and

resolution of many performance-related problems in web applications. Architecture Competency Group added me to the top talent list at

IBM.

Position: Project Leader, On demand

Achievements: I worked as a project leader and directed a team size of nine members. First time in history, IBM introduced an e-business

on-demand project in Utility Management Infrastructure (UMI) technology under the code name of BTDOM (Blue Typhoon Document

Object Manager). My team achieved a very tough timeline and won a customer satisfaction award and generated $5 billion in revenue for

IBM over 7-year contract from JP Morgan Chase

• Analyzed different kinds of cryptographic algorithms and evaluated several software services and tools. Improved the company's understanding of various encryption methods and identified the most efficient tools and services for data security.
• Gathered requirements by interfacing with the clients and documented use cases. Ensured clear communication with clients and created comprehensive documentation that streamlined project understanding and increased efficiency.

Received 5 years of service completion award from TCS

Received the Bravo! Award from IBM for the (ECP) Executive Compensation Portal Application.

Mentor for the Great Mind Challenge and judge for the final selection of best projects