MURALIDHARAN B
- Bangalore, Karnataka, India
- dharanm965@gmail.com
- +91 80728-40457
Results-driven Sales and Collection Manager with 6+ years of experience in managing loan portfolios, resolving delinquent accounts, and driving collections growth. Proven track record of improving collection efficiency and customer satisfaction.
Experience
Senior branch manager
- Loan portfolio management • Collection strategy development • Team management and training 。 Customer relationship management • Negotiation and confict resolution • Analytical and problem-solving skills
Branch manager
- Good loan
Loan Portfolio Management: Ability
to manage and track loan portfolios,
including data analysis and reporting
• Collection Strategy Development:
Skill in developing effective collection strategies to recover overdue loans.
• Team Management: Experience in leading
and training a team of collection officers.
• Customer Relationship Management:
Strong communication and negotiation
skills to build relationships with customers.
• Negotiation and Conflict Resolution: Ability to
negotiate payment plans and resolve conflicts
• Analytical and Problem-Solving
Skills: Strong analytical skills to
identify trends and develop solutions.
• Time Management: Ability to prioritize
tasks and manage time effectively.
• Compliance: Knowledge of regulatory
requirements and compliance
with laws and regulations.
• Reporting and Analytics: Ability to
generate reports and analyze data
to inform collection strategies
。Technology Proficiency: Familiarity with
collection software and technology. Gold loan appraisal
MUTHOOT MICROFINANCE PRIVATE LIMITED
Projects
x bucket collection npa collection product used car lap pl bl tw
- Loan portfolio management • Collection strategy development • Team management and training 。 Customer relationship management • Negotiation and confict resolution • Analytical and problem-solving skills
X BUCKET COLLECTION
NPA COLLECTION
PRODUCT
USED CAR
NEW CAR
LAP
PL
BL
TW
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
project 2
- React
- HTML
- CSS
- Mention key responsibilities that match the project description. Include explanatory phrases which includes why, how, where and how tasks are performed. Example: Managed a team of 5 sales reps to deliver monthly business targets.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.