Mohan Babu N Nagaraj

• Order uploading, submission and Management,

Provisioning, Ticketing, & Trouble ticket management.

• I have been successfully doing escalations with LEC’s to meet

customer expectations.

• I used to receive the order to port the numbers as LNP (Local

Number portability) using various network inventory elements, i.e, Ops Console,

Workfront 3 Project, MOAB, 10x view, NUMs in the Citrix destop.

• Responsible

for making sure that the least cost path is obtained for each orders and that

the available

inventory is properly utilized and maintained using LCP tool.

• Analyzing the order request received from the

client basing on the parameters such as the request type(Expedite, normal or

reduced Interval), corresponding carriers and TN Quantity, carrier info

required for customer convenience.

• Once the order has received it has been

reviewed as Number of TN quantity, their carriers checking for the valid CRD

(Customer Requested Date).

• uploading the orders and assigning he orders

to the corresponding team with required documents like (LOA(Letter of

authorization),CSR(Customer service record).COB (Copy of Bill) and CSV) to the

processing team.

· Its having 5 stages of working as

Uploaded-CSR-LSR- Jeopardy-FOC-Activation.

• Follow up and

escalate to get the FOC (Firm Order Commitment) from the LEC and ensure the

circuit delivered to the customer within the “desired due date.”

• Maintaining constant

communication with the client (such as Global Crossing & XO communications)

while following the above mentioned steps.

· Activating the orders

and also changing the order date as same day Sup.

· IN Avaya we are doing inbound and Outbound calls for assisting

customers and activating the TNs through the calls.

· Also working on Wellsfargo Brigde activations by using Avaya.

· Coordinates the deprovisioning of service from TPx. This includes

disconnects from Collections, Customers, and disconnects resulting from Port

Outs.

· Communication with the customer to confirm services to be

disconnected and to advise of any possible fees associated with the request.

· Manage all orders assigned by bill cycle

· Enter disconnect orders into our Order Entry System

· Calculation and application of Early Termination Fees to customers

who leave TPx before their contract has come to term.

· Coordination of the retrieval of equipment from customers who have

disconnected.

· Responsible for responding to LSR requests from other carriers

within 24 hours.

· Coordinates the porting of telephone numbers from TPx to other

carriers.

· Gathers information from customers leaving TPx for the purposes of

tracking reasons for the Executive Team.

· Working with Toll Free number and also releasing them with in the

particular time interval.

· Working on WLSR (Wholesale LSR’s) verifying the number whether

they are active or Terminated with the respective subscriber list.

· Working on BLD/BLC lines migration work with respect to them

creating the Heads Ups.

• Mention key responsibilities that match the project description. Include explanatory phrases which includes why, how, where and how tasks are performed. Example: Managed a team of 5 sales reps to deliver monthly business targets.
• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.