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Mohamed Sulthan

Sales Executive at Alis Jewellers & Gems SDN.BHD.

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Dedicated and results-driven Sales Manager with over 10 years of experience in retail sales, customer relationship management, and technical support across the jewellery and electronics sectors. Skilled in troubleshooting electrical and computer hardware systems, ensuring smooth operations and client satisfaction.

Experience

Sales Manager

Alis Jewellers & Gems SDN.BHD · Pinang
Apr 2018 – Present
  • Manage retail sales operations, providing exceptional service to customers and driving repeatbusiness.
  • Advise clients on jewellery designs, customization, and after-sales support.
  • Achieved consistent monthly sales targets through product upselling and personalized customer engagement.
  • Maintain accurate inventory and sales records for management review.
Attest

Technical Engineer (Electrical & Computer Hardware)

Al Marshad Groups
May 2012 – May 2014
  • Executed electrical maintenance and installations for commercial and residential projects.
  • Installed and serviced computer networks, CCTV systems, and electrical wiring setups.
  • Provided onsite technical support ensuring compliance with safety and quality standards.
Attest

Engineer–Technical & Services cum Sales

Saravanas Computers & Mobiles
Jul 2014 – Dec 2017
  • Delivered PC installation,repair, and maintenance services both onsite and remotely.
  • Supported retail sales of the computer and mobile accessories.
  • Improved customer satisfaction through prompt issue resolution and post-service follow-ups.
Attest

Engineer Technical and Services(ETS)

Run Service Info Care.
Oct 2010 – Oct 2011
  • Screening mobile phones to diagnose the problem either in software or hardware.
  • Prepare the job sheet for the mobile phone model IMEI no. and problem.
  • Repair and check the quality as per the vendor's request
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Trainee-Service Engineer

Electronics and Controls Power System Private Limited,
May 2006 – Apr 2007
  • Assisted in installation and service of UPS systems for industrial clients.
  • Diagnosed hardware faults

and documented service reports.

Attest

Projects

signalisation elevators modelization (b.tech project)

Institution: SASTRA University

  • Designed an automated elevator signalization system using microcontroller technology.
  • Integrated logic-based control for floor selection, signal indication, and safety features.
  • Applied principles of embedded systems and real-time control to optimize elevator operations.
  • Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
Attest

automatic timer (diploma project)

Institution: State Board of Technical Education,Tamil Nadu

  • Developed an automatic timer circuit using 555 timer IC for sequential switching applications.
  • Designed to control electronic devices with preset timing intervals.
  • Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
Attest