Michael David Robinston
Chapter Lead at Spark New Zealand
- Bangalore, Karnataka, India
- bewin4u@gmail.com
- +64 210-274-9937
Michael David Robinston is a Chapter Lead in Data Intelligence at Spark New Zealand, renowned for his result-oriented and people-centric approach. With extensive experience in Telecom, Finance, and Retail, Michael has displayed a strong capability in leading cross-functional teams while driving significant business growth. His tenure at Spark has been marked by high-quality solutions and innovative leadership, particularly in areas such as revenue assurance and audit interface development. His passion for digital transformation, customer-centric strategies, and industry collaboration fuels his commitment to advancing team capabilities and achieving operational excellence. Michael's technical prowess includes expertise in Azure, Python, and cutting-edge methodologies for fostering efficiency and accuracy in business processes.
Experience
Chapter Lead
Leading the development of the Unified Audit Interface and conducting training sessions on GenAI and prompt engineering to enhance team skills while collaborating with industry leaders. This initiative fostered a culture of innovation and upskilled the team, positioning them at the forefront of technology in auditing.**
Agile Product Owner
Implemented an End-to-End Revenue Reconciliation project leading to increased audit accuracy, managed cross-functional teams, and drove enhancements resulting in significant revenue uplift. This project not only improved the audit accuracy but also contributed to notable financial growth for the organization.**
Data Intelligence Analyst
Led a team for the B2B Contract Automation project, achieving substantial digitization and uncovering revenue leakage, while also coaching team members and documenting processes. The project not only digitized processes but also protected revenue streams and enhanced team competency in automation practices.**
Branch Head and Assistant Manager
Managed customer relations, KYC compliance, and branch transitions during significant operational changes, consistently growing branch business while ensuring service excellence. This leadership ensured smooth transitions and achieved continuous growth in business performance while maintaining high service standards.**
Projects
Unified Audit Interface (UAI)
- Data Analysis
- Software Development
- Training
- Collaboration
- Revenue Assurance
Development and oversight of the UAI, an automated audit web interface that assists auditors in quickly resolving discrepancies, while providing actionable insights for leadership. This innovation streamlined auditing processes leading to more efficient decision-making and enhanced transparency.
Awards
Certified Scrum Master
Recognition of expertise in Agile practices and successfully spearheading product development cycles.
ICAgile Certified Teams Facilitator
Award for excellence in guiding teams through Agile transformation and fostering collaborative environments.
ICAgile Certified Product Owner
Certification denoting thorough understanding and capability in managing stakeholders and product development lifecycles.