Mayorran Siva
Customer service & Inside Sales Specialist at TIDY Inc
- Colombo, Western Province, Sri Lanka
- kmsmayorran@gmail.com
- +94712814838
Skilled customer service professional with over 10 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response.
Experience
Sales & Customer service specialist
TIDY Inc is a SaaS company that makes it easy to keep properties clean & maintained by having the end client and cleaning professionals connect via the app
• Conducting market research to identify selling possibilities and evaluate customer needs
• Actively seeking out new sales opportunities through cold calling
Inside sales & Business consultant
KSha Networks offer BPO services where quality and customer satisfaction take care of the entire business process, paving way for seamless, highly functional operations with client-oriented services and IT-savvy development team.
• Managed a team of 25 professionals
Team Manager (CSR) - REMOTE
Sirius Support is an outsource services provider designed to help companies to become more operationally efficient. Managed a team of 15 CSR, and set a precedent for established customer service policy. I handled customer complaints with empathy and composure. Proactively participated in meetings and helped create new practices.
Associate Manager
Acts as a catalyst of growth of the Sri Lankan IT and BPM industry by facilitating trade and business, propagation of education and employment, encouraging research and innovation, and supporting the creation of a progressive national policy framework.
Business Development Manager
Providing online business solutions to various industries and conglomerates across the globe for over a decade. Stemming from its core function of providing web design & e-commerce solutions.
Influenced product direction by conducting a competitive analysis
Increased sales by 75 over the prior year through the
development of Channel Partners
Account cum Transition Manager
Program Manager for DELL, Courts SG/MY, Blackberry, SLB, UBER
Total HC 217
Direct report to project directors and clients All reporting were
created/developed and maintained by myself
Designed and developed staff efficiency in product knowledge and understanding customer issues & problem-solving mechanism.