J.Madhvesh

Recruited, trained, supervised, and developed restaurant staff, handled administrative duties, maintained stock levels, managed the budget, planned new restaurant menus, ensured compliance with hygiene, health and safety, and licensing requirements, promoted and marketed the business, addressed customer inquiries and complaints.

Supervised cluster of outlets, maximized area sales performance and drove profits, reviewed business performance in line with budgetary control, ensured asset and equipment maintenance, managed salary costs, assured the timely indent for all the outlets, implemented wastage control measures, ensured timely forecasting of stock, retained manpower, handled transfers and takeovers, conducted employee initiative programs, appraised subordinates, handled team development, inspired the team, developed marketing and promotion ideas, ensured smooth support functions and further integration with the operation team, resolved customer complaints, analyzed customer database complaints and drove footfall in the cafes, managed vendors and market intelligence, controlled waste, resolved store issues, ensured SOPs were followed throughout the cafes, and conducted fortnightly team meetings.

Managed and operated all aspects of restaurant accountability for daily operations, developed and maintained staffing levels, committed to the selection process, monitored restaurant-level staffing, drove customer excellence with 100% CHAMPS, measured the customer experience, developed and executed action plans, dealt with all statutory compliances, conducted meetings and brand excellence reviews with the restaurant team, and ensured regional teams reviewed mystery shopper audits, store risk assessments, health and safety manuals, and maintenance reports.

Took on leadership responsibilities, assessed customer needs, provided operational training and development, introduced new products, positioned the brand competitively, managed P&L, built teams, analyzed daily sales reports, appraised subordinates, audited stock, planned manpower, ensured maintenance standards, achieved set goals, oversaw training and development activities, and ensured smooth support functions.

Focused on providing proactive leadership and innovative plans and processes critical to remaining competitive, and ensured long-term mutually beneficial customer relationships; supervised the outlet in the absence of the store/restaurant manager, analyzed daily sales reports, appraised subordinates, audited stock, planned manpower, ensured maintenance standards, achieved set goals, oversaw training and development activities, retained staff, and ensured smooth support functions.

Provided consistent training and development for all managers and staff in accordance with current company practices; ensured all managers and staff were trained to a competent level.

Supervised own shift, performed order taking, table service, and order preparation, collected guest feedback, and ensured 100% standard execution in own shift.

Received the Best Employee Award for excellent customer service across India.

Received the Best Manager Award for consistent achievement of sales and EBITDA targets for six consecutive months, and for achieving sales and EBITDA targets for three consecutive months.