R.LAVANYA
Customer Support Executive at FASTA PIZZA
- Chennai, Tamil Nadu, India
- lavanyarajakumar7@gmail.com
- +91 7010919410
Creative and dedicated Customer Support & Operations Executive with 1.7 years of experience in handling customer support, examination management, and training coordination. Proficient in monitoring operational performance, conducting assessments, and ensuring workflow planning and system support. Skilled in tools such as MS Office, LX, Webex, iEvolve, and MS Teams. Committed to self-improvement, leadership, and contributing to overall organizational growth.
Experience
Operation Executive
Led as CC Spoc and Backup Trainer for clients including IBPS, JIPMER, SSC, IITM, RRB, NEET & NTA. Managed online & offline examinations, live monitoring, workflow planning, training, infrastructure support, system installation, configuration, end-user support, and vendor escalations. Monitored operational performance, managed risks, conducted induction and refresher training.
Customer Support Executive
Responsible for providing customer support in a fast-paced environment, ensuring customer satisfaction and issue resolution.
Projects
project 1
- Mention key responsibilities that match the project description. Include explanatory phrases which includes why, how, where and how tasks are performed. Example: Managed a team of 5 sales reps to deliver monthly business targets.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.