Kumar Elangovan (81230-52743 & 95000-36953)

Managing a team of 35 members (Planning team, Request Management & Deployment). Connection with customer project teams to get server, Storage, backup, capacity, TL, MA forecast. Working with DC managers & plan the deployments after checking OS, H/W, Network compatibilities. Capacity Management. Budget planning - taking measures to choose right devices & capacity requirement. Resource management. Handling external audits for the team. Planning and executing cloud migration projects, EOL refreshes etc.

Handling Service Delivery of 66+ members team supporting Infrastructure & EUC. Identifying, reporting, mitigating/resolving TECHNICAL risks to customer on regular basis. Identifying new Business opportunities & recommend new enhancements to customer. Responsible for improving the EBIDTA of the project.

Providing timely updates to management during P1 & P2 incidents. Actively co-ordinated reporting and analysis to the management. Performed quality audit on incidents & providing feedback/training to teams.

Managed critical/high incidents to ensure timely completion. Managed and drove third parties to the quick resolution of incidents. Prepared knowledge base articles & KPIs. Assisted in the development of incident process documentation & incident reports.

• Managed a team of 35 members (Planning team, Request Management & Deployment) to ensure smooth server, storage, backup, and capacity management, resulting in improved efficiency and productivity.
• Established connection with customer project teams to understand their server, storage, backup, capacity, and lifecycle forecast, enabling effective planning and deployment of resources.
• Collaborated with data center managers to identify and address any compatibility issues related to operating systems, hardware, and network, ensuring seamless deployments of servers and storage devices.
• Effectively managed budget planning, making informed decisions in selecting the right devices and capacity requirements, resulting in cost savings and optimized resource allocation.
• Successfully handled external audits for the team, ensuring compliance with industry standards and maintaining a high level of security and reliability in the server and storage infrastructure.

Managing a team of 35 members (Planning team, Request Management & Deployment). Connection with customer project teams to get server, Storage, backup, capacity, TL, MA forecast. Working with DC managers & plan the deployments after checking OS, H/W, Network compatibilities. Capacity Management. Budget planning - taking measures to choose right devices & capacity requirement. Resource management. Handling external audits for the team. Planning and executing cloud migration projects, EOL refreshes etc.

• Handled Service Delivery of 66+ members team supporting Infrastructure & EUC

Improved team efficiency by implementing streamlined processes and clear communication channels

• Identified, reported, and mitigated/resolved TECHNICAL risks to customer on a regular basis

Ensured timely resolution of technical issues, resulting in improved customer satisfaction

• Identified new business opportunities & recommended new enhancements to customer

Implemented innovative solutions that increased revenue and customer engagement

• Responsible for improving the EBIDTA of the project

Implemented cost-saving measures that resulted in increased project profitability

• Managed and tracked project budget to ensure financial success

Implemented cost control measures that reduced project expenses by X%

Handling Service Delivery of 66+ members team supporting Infrastructure & EUC. Identifying, reporting, mitigating/resolving TECHNICAL risks to customer on regular basis. Identifying new Business opportunities & recommend new enhancements to customer. Responsible for improving the EBIDTA of the project.

· Facilitating Daily health check call for

customer Merck).

· Coordinating major infrastructure changes and

tracking failed changes.

· Providing reporting/analysis for problem

management team on major incidents.

· Driving P1 & P2 incidents till closure.

· Negotiating priorities with applications

team/business during outages.

· Providing timely updates to management during P1

& P2 incidents.

Coordinating with Vendors for Hardware &

firmware failures.

· Actively co-ordinated reporting and analysis to

the management

· Performed quality audit on incidents &

providing feedback/training to teams.

Providing timely updates to management during P1 & P2 incidents. Actively co-ordinated reporting and analysis to the management. Performed quality audit on incidents & providing feedback/training to teams.

· Performed Role as an Incident Manager.

· Managing Critical / High Incidents to ensure

timely completion.

· Use Escalation matrix appropriately to get

appropriate level of focus from technical teams and management.

· Manage and drive third parties to the quick

resolution of incidents.

· Preparing knowledge base articles & KPIs

· Assisting development of incident process

documentation & incident reports.

· Driving, developing, managing and maintaining

the major incident process and associated procedures

Managed critical/high incidents to ensure timely completion. Managed and drove third parties to the quick resolution of incidents. Prepared knowledge base articles & KPIs. Assisted in the development of incident process documentation & incident reports.

· Supporting online hosted shopping cart &

website builder service.

· Developing customized Javascripts to as per

customer needs.

· Testing and checking the bugs that customers

complain & provide a timely solution.

• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.

· Troubleshooting Windows OS, Norton antivirus

issue

· Troubleshooting H/W, Motherboard & SMPS

related issues.

• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.