M.A.KAVISHKA RUKSHAN
Concierge Team Leader at Emrill services L.L.C
- Dubai, UAE
- kavishkarukshanrox@gmail.com
- +971508361849
Dynamic and dedicated professional with excellent interpersonal and communication skills. Goal-oriented and adaptable, with a passion for growth and improvement. Seeking an opportunity to utilize analytical abilities in a reputable organization with a diverse workforce. Determined and creative, able to thrive in a fast-paced environment.
Experience
Concierge
Apr 2021 – May 2024
- Responsible for providing high-quality customer service, managing guest inquiries, and coordinating guest services.
- Demonstrated ability to lead and supervise the concierge team while ensuring smooth and efficient operations. Worked under pressure to handle various situations, contributing to the overall positive environment.
- Organized and managed various events, handled mail, and pro-actively participated in weekly team meetings with the Hotel Managers in order to increase the quality of provided services as much as possible.
- Made travel arrangements, handled baggage, answered guest inquiries, and greeted guests as they arrived and departed.
- Handled complaints, answered incoming calls, responded to emails, and executed multiple clerical duties when needed.
Projects
project 1
- React
- HTML
- CSS
- Mention key responsibilities that match the project description. Include explanatory phrases which includes why, how, where and how tasks are performed. Example: Managed a team of 5 sales reps to deliver monthly business targets.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.