Kannan Reddy (Raju Krishnaiah)
RSoft Technologies
- Bangalore, Karnataka, India
- mkannanreddy@gmail.com
- +91 88070-39877
I am a dedicated and results-driven professional with extensive experience in onboarding, customer support, and client relationship management. As the Onboarding and Support Head at RSoft Technologies, I specialize in facilitating a seamless transition for new customers through tailored training sessions, comprehensive documentation, and customer-centric support. My expertise spans across online training, customer satisfaction, MIS management, LMS administration, direct sales, IT team management, and international business, delivering exceptional results by prioritizing customer feedback and continuous improvement. I have a strong educational background in ITI Welder and previous work experience in roles such as Customer Support Manager, Senior Customer Relationship Executive, and Senior Marketing Executive, acquiring substantial skills in welding, field marketing, direct sales, telesales, and labor management. My international experience and strong understanding of UAE market dynamics make me a valuable asset for organizations seeking efficient client engagement and service delivery in the region. I am open to relocation and passionate about contributing to the growth and success of companies in the UAE.
Experience
Onboarding and Support Head
At RSoft Technologies, I oversee the entire customer onboarding process and provide tailored training sessions and comprehensive documentation to ensure a smooth transition for new customers. This resulted in improved customer satisfaction and reduced onboarding time.
Customer Support Manager
At ABC Engineering Works, I led the generation and management of campaigns, performed cold calling, and managed customer support and escalations. This led to increased lead generation and enhanced customer retention.
Customer Support Executive
As a Customer Support Executive at Yupp TV Pvt Ltd, I managed raw data, handled inbound and outbound calls, and resolved customer issues. This contributed to a streamlined customer support process and improved customer experiences.
Senior Customer Relationship Executive
During my tenure at Bank Bazaar.com, I conducted telecalling, disseminated product information, and managed CRM and sales strategies. This resulted in expanded customer outreach and increased sales efficiency.
Senior Marketing Executive
At Mekuba Petro Products Pvt Ltd, I generated leads, performed direct sales visits, conducted cold calling, and delivered presentations and training programs. This led to an increase in new business acquisition and improved market presence.
Senior Service Technician
At Nicco Engineering Services Limited, I performed Belzona epoxy coatings and safety valve testing and managed travel and tool preparation. This contributed to the efficient maintenance of industrial equipment and adherence to safety standards.