IRSAD PATHAN

As a Relationship Manager at ADCB, I have been responsible for building and deepening relationships with existing Priority Customers to achieve an increase in the share of wallet and revenues. My role involves effectively meeting customer expectations and handling/reducing customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention. I have also served as the one-point contact to the High Net Worth customers of the Bank and have contributed to generating new business and cross-selling all products to the customer base.

As a Senior Sales Advisor for Auto Finance, I collaborated with leading automobile showrooms in the UAE as a representative of UNB for auto finance sales. My responsibilities included utilizing cold calling techniques to generate new business opportunities, conducting regular visits to high net worth clients and companies, and coordinating with relationship managers to efficiently handle the Auto Loan requirements of UNB's corporate clients. I have also thoroughly examined all necessary documents and skillfully prepared Credit proposals for Auto loans.

As a Senior Sales Executive for Auto Finance, I worked on the bank’s plans for business development and relationship management. My responsibilities included promoting outdoor sales by visiting and exploiting new market opportunities, proactively calling on showroom and customers, and promptly responding to negotiate and finalize business deals within targeted turnaround time. Additionally, I ensured portfolio quality by exercising sound credit judgment and compliance with credit and product parameters.

As a Relationship Officer at Dunia Finance, I worked to achieve set sales targets on a monthly basis, managed the sales and marketing operations, promoted various bank products, and efficiently increased sales growth. I also successfully implemented sales promotional activities as part of brand building and market development efforts.