• 9 years of experience in accounting including Cash Application, AR Collection, Process Agents, Billing, Credit Management and Customer Master Data, and Forecasting. Well-verged in people management working at different levels in the organization, including stakeholders, customers and external vendors.
Experience
Process Associate
Oct 2011 – Apr 2014
- Role: O2C Cash Application
- Responsibilities:
- Worked in cash application under O2C (Accounts Receivables).
- Allocating the cheque, ACH, Wire and EFT payments to the customer account.
- Involving the logic search and find out the customer details for the insufficient cheque payment.
- Validate the customer usage details and generate the invoice (bill) based on the usage of the customer.
- Generating the invoice to the customer in SAP.
- Resolving the issues/queries along with the team members
- Responding to the client queries and resolving issues in the daily business activities and ensuring the optimum utilization of resources.
- Auditing the process which is applied the payments in customer accounts and submits the report to team lead.
- Part of inter-company transfer team transfer the funds as per the request and reconcile the accounts.
- Managing and support the team to complete their work.
- Also handles phone calls with clients.
Senior process Associate / Team Lead
Jun 2014 – Mar 2020
- Role: O2C Cash Application, CMD, Process Agents (Inter-company)
- Responsibilities:
- Preparing AR SOA and submit along with invoice copies to agents on every month for payment collection.
- Regular follow up with agents through emails and phone call to ensuring invoices are collected on time.
- Maintained less AR value at bad debts aging level and collection of payments within the payment terms.
- Billing station to be contacted for resolution if any dispute invoice raised from the agents.
- Posting of payments received from credit cards (including lock-boxes) and cash deposit against open customer invoices.
- Allocating the invoices as per the payments acknowledged by the Customer.
- Monitoring every day’s payments and posting it in the correct accounts.
- Detailed analysis of receivables and ledgers for resolving historic AR issues and balance reconciliation.
- Reconciliation of AP SOA received from the agents.
- Matching of invoices with corresponding Accruals upon PO & rate contracts validation and capturing them while adhering to clearly specified approvals.
- Raising electronic fund transfer (EFTs) requests to pay vendors.
- Matching Bank statement and booking statement on monthly basis, if any disagreement is found, raising necessary journals for rectification.
- Clearing and Inter-company (bridge) account reconciliation.
- MEC activity of CREST report by adjusting profit & loss gl accounts of agents.
- Responsible to identify the challenges and gaps leading to delay in receivables/payables and mitigate same by doing RCA and upstream fixation.
- Responsible for identifying potential scope to avoid cost leakage in current products.
- Responsible for having daily interaction with stakeholders to highlight the challenges and provided recommendation for process improvement.
- Proactive in analyzing and adjusting GL accounting.
- Responsible to clear the queries from the customer and vendor needs.
- Responsible for identifying loop holes and scope of improvement in existing process and created SOPs till date to strengthen the process Agents.
- Maintained 100% accuracy in all the process.
- Collating SLA and the MPR data on monthly basics.
- Conducting weekly calls with the clients and updating the status for the week.
- Handling 21 member’s team and reports to the manager on daily basis.
- Assigned to Transport Plan Management team migration and played an important role as a shift in charge and handling team in the absence of Manager.
- Assigned as a trainer for the new recruits to provide the clear knowledge about the process.
- Successfully migrated process with best in class customer and business partner satisfaction.
- Assisted all phases of Workflow tool project, from the initial testing stage to final roll out of the tool.
- Achieve process improvements and thereby facilitate achieving efficiency gains.
- Recommended process and systems improvements such as automation tool of the manual system update.
- Prepared Performance & Management Report.
- Coordinated design meetings and decisions across Cross Functional Teams.
- Escalation handling for external/internal customers.
Team Lead
Oct 2020 – Nov 2021
- Role: O2C - AR Cash Application
- Responsibilities:
- Managed Transition of O2C cash application, MDM process and created SOP for 22 countries.
- Daily maintained RAMP up/transition call and successfully go-lived as per agreed dates.
- Posting of cheque, ACH, Wire and EFT payments to the customer account.
- Ensure that cash receipts match daily deposit totals.
- Access bank statements from cashlink on electronic payments daily.
- Manage cash collection and customer disputes process.
- Ensure unidentified payments are reviewed and resolved in an accurate and timely manner.
- Daily banking and posting deposits G/L Reconciliation at period end and year-end closing.
- Responded to and resolved customer questions and issues regarding their accounts.
- Research and resolve accounts receivables discrepancies.
- Created daily deposit reports for accounting management.
- Assigned and overseen the posting of payments.
Projects
Reconciliation
- Managed a team of 11 cash application processors for daily posting of payments received in the bank accounts.
- Ensure the bank balance and GL account balance should tie on daily basis once all posting completed.
- I have created a system-based excel report to match the balances between bank & AR sub-ledger GL accounts.
- The system-based report made the reconciliation work eaiser and quicker.
- This report support to identify the missing posting the customer payments and maintained all the customer payments posted on same day.
Auto cash posting
- cash application
- sap
- Cash Application process, in which had only 56% of auto posting based on the customer invoices at bank statement.
- I have developed custom table in SAP maintaining the customer data for auto posting happening based on the customer name available on the bank statement.
- This custom table project helps to achieve 99% of auto cash posting with 100% accuracy level.