Vignesh Gurusamy
Team Lead - Quality at Hexaware Technologies
- Chennai, TAMIL NADU, India
- vignesh7158@gmail.com
- 7200616961
A motivated and results-driven professional with over 4 years of expertise in customer support. Proven ability to design, execute, and monitor effective transactions and meet monthly CMP targets. Adept at training and mentoring corporate teams to strengthen customer service and performance. A leader in creating an environment of growth and excellen
Experience
Trainee Executive
• Validate the documents submitted by the user • Conduct quality check on the documents matching with the image captured
• Fake ID to be checked for rejections • Work closely with other team members to meet client goals • Customer interaction and client coordination • Communication to team and management on project development, timelines
Trainee Executive
• Doing annotation to identify the motions of the human for machine learning • Tracking shopper who enters the store • Verifying the cart of the shopper to find what they took from the store
Team Lead Quality
• Aligned with performing transaction monitoring and evaluation for the assigned executives • Effective client management to understand the business need and drive it for implementation • Shortlisting new hires with the final round of interviews • Creation of quality deck and presenting in MBRs • Measuring the team performance(KPI)
Projects
project 1
- React
- HTML
- CSS
- Mention key responsibilities that match the project description. Include explanatory phrases which includes why, how, where and how tasks are performed. Example: Managed a team of 5 sales reps to deliver monthly business targets.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
project 2
- React
- HTML
- CSS
- Mention key responsibilities that match the project description. Include explanatory phrases which includes why, how, where and how tasks are performed. Example: Managed a team of 5 sales reps to deliver monthly business targets.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.