Frenance Francis

• Facilitated current, savings, and salary account openings, resulting in a 15% increase in new customer acquisition within the first quarter.
• Provided expert guidance on financial products to customers, enhancing customer satisfaction and improving retention rates by 20%.
• Developed and executed strategies to enhance sales portfolio and budget management, leading to a 10% growth in overall sales performance.
• Achieved monthly targets for fixed deposits and insurance sales, significantly contributing to the branch achieving its financial goals and boosting its market presence.
• Delivered exceptional service to existing and new customers, effectively growing the branch's book size by 25% year-over-year.

• Managed portfolio operations, including complaints resolution and KYC updates, resulting in enhanced customer satisfaction and trust in services.
• Processed various customer service requests such as stop payments and chequebook orders, leading to improved efficiency and quicker resolution times.
• Handled customer inquiries and complaints proficiently, which contributed to increased customer retention and loyalty.
• Executed fund transfers, NEFT/RTGS, and demand drafts accurately, ensuring timely transactions and compliance with financial regulations.
• Developed strong relationships with high-value clients, which directly boosted branch performance and revenue generation.

• Updated KYC protocols to maintain accuracy and reduce compliance risks, resulting in increased customer trust and streamlined onboarding processes.
• Processed cash transactions, fund transfers, and demand drafts efficiently, ensuring timely service delivery and customer satisfaction.
• Managed service requests and customer inquiries effectively, leading to enhanced customer experience and retention rates.
• Ensured adherence to all Operational, Security and Control Policies and Procedures, which led to reduced operational errors and improved regulatory compliance.

• Achieved 100% of sales targets at Emirates NBD, resulting in consistent revenue growth and enhanced market presence.
• Increased portfolio customer savings by 20%, leading to improved customer satisfaction and loyalty.
• Optimized cash handling processes and ensured KYC compliance, which significantly improved operational accuracy and reduced risk.
• Grew structured Trade Finance business and managed complex deals, driving an increase in overall transaction volume and client engagement.
• Developed and executed strategic sales plans, enabling the team to exceed revenue targets and strengthen client relationships.

• Coordinated transportation operations and optimized routes, resulting in enhanced efficiency and timely deliveries.
• Managed inventory levels and collaborated with suppliers, achieving accurate demand fulfillment through effective forecasting.
• Identified logistics challenges and implemented strategic solutions, leading to improved processes that increased operational efficiency.
• Cleared sales returns and QA holds within a strict 7-day timeframe, ensuring accuracy through systematic cross-verification via cycle counts.
• Maintained zero variances between system and physical inventory, optimizing warehouse operations and effectively addressing discrepancies.

• Conducted a detailed analysis of logistics operations at World Wild Logistics India Pvt Ltd, resulting in enhanced awareness of supply chain challenges and performance gaps.
• Evaluated operational workflows across supply chain management, freight forwarding, and customer service, leading to targeted recommendations for improving logistics efficiency.
• Identified key challenges within logistics operations and provided actionable suggestions, which contributed to increased efficiency and cost-effectiveness.
• Collaborated with cross-functional teams to implement suggested optimizations, driving improvements in service delivery and customer satisfaction.
• Presented findings and recommendations to stakeholders, fostering greater alignment on strategic logistics initiatives and long-term operational improvements.
• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.

Two-time winner of the Small Business Influencer Awards, hosted by Small Business Trends to recognize local businesses that stand out as influential in the community.

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"In the 2016-2017 Super Division Tamil Nadu Football League, I played alongside top players from 7 countries, showcasing my skills. I scored the second goal for my team and was awarded the Best Player, a winning moment I cherish."