Dineshkumar Periyasamy

• Implemented and managed security solutions, including Azure Security, Microsoft 365 Defender, and Duo Security, to enhance the overall cybersecurity posture and protect sensitive data.
• Administered Azure Active Directory and Office 365 Administration to streamline user management and improve productivity.
• I oversaw troubleshooting activities and resolved technical issues through system log analysis, backups, network security, and user account and permission management to minimize downtime and ensure smooth operations.
• Installed and configured PC systems, maintained PC hardware, and documented troubleshooting tips and maintenance procedures to optimize performance and support end-user productivity.
• managed the IT ticketing system, resolved technical problems, and maintained workflow and service requests to provide efficient IT support and ensure customer satisfaction.

Managed Office 365 administration for Murugappa Groups, ensuring efficient communication and safeguarding sensitive information. As a dedicated Technical Support Engineer, specialized in O365 administration, mail security, and data security. Collaborated seamlessly with the O365 administrator to oversee mail and data security operations, contributing significantly to operational efficiency. Proactively ensured the security of emails and data, demonstrating a commitment to maintaining a secure and productive environment. Proficiently utilized ticketing tools to track and promptly resolve issues, ensuring a positive end-user experience. Administered antivirus applications, leveraging expertise as an administrator to implement robust security measures, protecting systems from potential threats. Played a pivotal role in O365 licensing and user management, optimizing resource utilization and ensuring compliance. These experiences showcase a comprehensive skill set, combining technical proficiency, collaboration, and a commitment to security and compliance, making me a valuable asset to any organization seeking a skilled professional in Office 365 administration and IT support.

Updated hardware and software packages ensure optimal functionality and cybersecurity.

Revised documentation, streamlining processes, and improving efficiency

Installed computer and network systems, enhancing productivity and connectivity.

Removed malware, safeguarded against cyber threats, and maintained system integrity.

Diligently monitored computer system backups, minimizing data loss and ensuring data recovery capabilities.

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