DEENADHAYALAN V
Retail branch banking - Relationship manager (classic and Preferred customers) at HDFC BANK LTD
- Chennai, Tamilnadu , Ex- India
- ddhayalan65@gmail.com
- +91 91760-25339
Highly motivated finance professional with expertise across banking, customer service, loan origination, loan processing and account reconciliation. Proven ability to solve customer issues and deliver results with creativity and dedication. Aiming to exceed revenue goals and provide exceptional customer satisfaction.
Experience
PB Sales- Last Year Rating " exceptional contributor+ promotion" FY24-25 Rating "Exceptional contributor+ key performer" + "FY23-24 Strong contributor+ promotion "
- Sales Acquiring
- Enhancing
- Deepening and Retention
- Sales and Influencing Skill
- Banking Product & Process Knowledge
- Planning and Organizing Skill
- Communication Skill
- Knowledge of Competition & Current trends in financial Industry
- Managed portfolio effectively to identify and onboard new customers, resulting in enhanced system functionality and improved customer tracking.
- Increased the size of liabilities across client relationships by utilizing targeted sales resources for optimal support and engagement.
- Executed a cross-family product penetration strategy, leading to an expanded market presence and increased revenue streams.
- Achieved consistent sales growth across multiple product segments, including TPP, Assets, and Cards, driving a significant boost in overall portfolio performance.
- Collaborated with Business Development Representatives and Asset Coordinators to maximize sales efficacy and improve client satisfaction.
Teller come welcome desk
- Reporting suspense accounts
- deferred accounts
- Maintaining salary uploads confirmations
- Branch Internal Audit – Handling & Compliance Reply to Audit Team
- Branch Operations Transformation
- Control Strengthening & Audit Justification to Concern Team
- Coordinating for binding of records and sending them to vendors at regular intervals
- Generating leads for third-party products to customers.
- accounts payable/receivable and maintaining records
- Processed deposits, withdrawals, and retail FX transactions efficiently, resulting in reduced wait times and enhanced customer satisfaction.
- Resolved customer inquiries while educating clients on banking products, fostering increased trust and long-term loyalty.
- Managed cash handling security protocols and monitored transactions, ensuring regulatory compliance and minimized risk of loss.
- Proactively identified and escalated high-risk accounts, strengthening fraud prevention measures and asset protection.
- Maintained accurate transaction records and executed timely account reconciliations, leading to improved financial accuracy and adherence to reporting standards.
Designated Executive -Insurance Coordinator
- Pre-auth processing- Discharge processing- Claim Document submission to Tpa for claim settlement
- Here’s a structured way to present a Monthly Department Operations Report to management focusing on accuracy efficiency and TAT (Turnaround Time) from admission to discharge
- Managed insurance processes in a hospital setting, resulting in increased billing accuracy and reduced claims denials.
- Facilitated clear communication between patients, healthcare providers, and insurance companies, which improved patient satisfaction and streamlined claim resolutions.
- Oversaw accurate billing operations, leading to enhanced financial performance and minimized billing discrepancies.
- Collaborated with interdisciplinary teams to optimize insurance-related workflows, yielding higher operational efficiency and quicker patient turnaround times.
- Implemented best practices for insurance management, which contributed to increased revenue recovery and improved compliance with regulatory standards.
Administrative office- Insurance Coordinator
- Claim Document submission to Tpa for claim settlement
- Analyzing Payment Details
- Follow up long pending payments
- wrong deduction payments and interchanged payments
- Reporting to accounts department for doctors incentive payment
- cash counter handling
- cash collection for bulk payment only ex. surgeries procedures and investigations
- Managed insurance processes in a hospital setting, resulting in increased billing accuracy and reduced claims denials.
- Facilitated clear communication between patients, healthcare providers, and insurance companies, which improved patient satisfaction and streamlined claim resolutions.
- Oversaw accurate billing operations, leading to enhanced financial performance and minimized billing discrepancies.
- Collaborated with interdisciplinary teams to optimize insurance-related workflows, yielding higher operational efficiency and quicker patient turnaround times.
- Implemented best practices for insurance management, which contributed to increased revenue recovery and improved compliance with regulatory standards.
Projects
project 1
- React
- HTML
- CSS
- Mention key responsibilities that match the project description. Include explanatory phrases which includes why, how, where and how tasks are performed. Example: Managed a team of 5 sales reps to deliver monthly business targets.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
Awards
Star service excellence award for productivity
Star service excellence award obtained for staff productivity 20-21as rising star.
Stay Hydrated stay healthy contest Achieved for Health insurance
Stay Hydrated stay healthy contest Achieved for Health insurance - 6 NOPS Duration 45 days (sep -oct) 21-22
Stay Hydrated stay healthy contest Achieved for Health insurance
Stay Hydrated stay healthy contest Achieved for Health insurance (second contest Nov 21-22) 3nops duration 20 days
Certificate of Excellence Quarter-1 FY 2022-2023
Strong contribution towards customer service and engagement Quarter-1 2022-2023
Certificate of Excellence Quarter-2 FY 2022-2023
Strong contribution towards customer service and engagement Quarter-2 FY 2022-2023
Certificate of Excellence Quarter-3 FY 2022-2023
Strong contribution towards customer service and engagement Quarter-3 FY 2022-2023
Certificate of Excellence Quarter-4 FY 2022-2023
Strong contribution towards customer service and engagement Quarter-4 FY 2022-2023
RACE TO GLORY
In Recognition of the exceptional contribution towards
"RACE TO GLORY" Mega Liabilities Drive for branches JAN-FEB23
Congratulations on this well-deserved recognition!
Certificate of Recognition
outstanding achievement in the Unsecured Loans
" League of Legends Rise to the Top drive jun- 2023
Exceptional business Contributor -Quarter 1 FY 23-24
Exceptional business Contributor for Quarter-1 FY 23-24
Trophy Received from Circle Head.
Exceptional business Contributor -Quarter 2 FY 23-24
Exceptional business Contributor for Quarter-2 FY 23-24
Trophy Received from Circle Head.
LI Activation contest
winner of the Influencer Awards recognize by cluster head for 1 st day LI activation month on month.
LI Activation contest
winner of the Influencer Awards recognize by cluster head for 1 st day LI activation month on month.
Service Award
Service Award recognized by management for completion of five years with the HDFC bank
Republic Day Freedom Drive
winner of the Republic Day Freedom Drive Awards recognize by cluster head.
BUILD ON LEGACY DRIVE
Three Times Achieved and awarded on this contest same month. Contributing to society in 8th partnership anniversary ABSLY
UDAAN Initiative- Educate Her Empower Her- ABSLI
Awarded on this contest for Contributing to society in 9th partnership anniversary absli based my Contributing to UDAAN Initiative- Educate Her Empower Her