Rajashekar G
MX & NPC Quality Enginner at Samsung India Electronics (P) Ltd
- Bengaluru, Karnataka, India
- rajashekargun@gmail.com
- +91 78994-90498
Highly skilled and experienced professional with a proven track record in the service industry. Strong leadership and multitasking abilities with a focus on operational excellence and team performance improvement.
Experience
MX & NPC Quality Support Engineer
Nov 2022 – Ongoing
- Managed operations, customer, and service management resulting in improved operational processes and enhanced customer satisfaction.
- Implemented strategies and procedures resulting in increased operational efficiency and reduced costs.
- Developed and maintained strong relationships with clients and customers resulting in improved customer retention and increased sales.
- Led a team of employees to achieve operational and service goals resulting in a motivated and high-performing team.
- Utilized data analysis and reporting to monitor and improve operational performance resulting in data-driven decision making and increased efficiency.
Sales & Service In charge
Jul 2020 – Oct 2022
- Developed and implemented a marketing strategy that increased customer engagement by 30% and drove a 20% increase in sales revenue.
- Managed a team of 10 employees and improved efficiency by implementing new processes and performance metrics, resulting in a 15% increase in productivity.
- Led the development and launch of a new product line that generated $1 Croce in sales within the first year.
- Collaborated with cross-functional teams to streamline operations and reduce production costs by 10%, resulting in improved profitability.
Galaxy Consultant & L1 Service Engineer
Jul 2017 – Jun 2020
- Managed social media accounts for company, creating engaging content and increasing follower count by 50%.
- Developed and executed email marketing campaigns, resulting in a 20% increase in open rates and a 10% increase in click-through rates.
- Collaborated with cross-functional teams to develop and implement a new website design, resulting in a 30% increase in website traffic and a 20% increase in conversions.
- Led market research initiatives to identify new target markets and consumer preferences, resulting in a 15% increase in sales.
- Implemented a customer relationship management system to streamline communication and improve customer satisfaction, resulting in a 25% increase in repeat business.
HHP Engineer, Team Leader & Manager.
Mar 2016 – Jun 2017
- Managed the development and implementation of a new customer relationship management (CRM) system, resulting in improved communication and streamlined processes for the sales team.
- Increased sales team productivity by 20% and reduced response time to customer inquiries by 50%.
HHP Enginner
Aug 2014 – Mar 2016
- Managed a team of 10 employees and implemented a new project management system, resulting in a 30% increase in productivity
Awards
Best Quality Issue found
Jun 2023
For Find a Quality issue and reported & the issue was fixed in new software version.
Best Practice
Dec 2023
Second time Award winner for Best Pratice in feild, for support to find issue along with SQE & Factory team & One Higher level Mangament esclation visited the customer location rersloved the issue.