Gokila Sundharamoorthi
Senior Technology Support Executive at Infosys BPM Ltd
- Bangalore, Karnataka, India
- sgokilask2601@gmail.com
Gokila Sundharamoorthi is an experienced Senior Technology Support Executive with a strong background in various aspects of IT team management and problem-solving. Gokila possesses foundational knowledge in Oracle SQL and HTML, and has demonstrated expertise in coordinating knowledge transfer for new team members. With a commitment to improving their professional skills, Gokila is seeking an organization that values hard work and offers challenging responsibilities. Gokila has a 'Spot Award' from Infosys BPM, reflecting exceptional performance and dedication. They are open to remote work opportunities and willing to adapt to any shift requirements.
Experience
Senior Technology Support Executive
Managed entries in order disconnect processes and provided technical problem solving in collaboration with the IT team, while coordinating knowledge transfers for new hires and maintaining reporting duties to the manager. This led to a 30% increase in operational efficiency and streamlined reporting flows.
Projects
level 3 communication
- Product search
- Swift
- ASRI
- SEO
- Aurora Remedy
- MSD
Collaborated with the IT team to enhance communication processes and manage project timelines, facilitating smooth transitions for new team members through effective knowledge transfer. This approach significantly improved team integration and reduced onboarding time by 25%.
Awards
Spot Award
Awarded for exceptional contributions and dedication to work at Infosys BPM.