Allkannan Murugan

• Administrated day-to-day operations and performs daily checks of the DC infrastructure to maximize critical environment availability, reducing incidents, and ensure DC operational efficiency
• Manage and Train an operations team to handle daily operations and ensure the mechanical & electrical equipment performance through BMS & EPMS
• Served as the primary point of contact for all operations and facility-related escalations, swiftly resolving 300+ issues to maintain seamless operations and optimize efficiency.
• Led cross-functional teams in the creation and implementation of standardized MOP, SOP, and EOP templates; achieved heightened clarity, consistency, and adherence to best practices, resulting in a 35% reduction in operational errors and 40% improvement in process efficiency.
• Orchestrated end-to-end planning and scheduling of changes, following ITIL best practices, implementing risk mitigation measures, and developing contingency plans; minimized service interruptions, resulting in a 30% reduction in downtime and increased customer trust
• Conduct a comprehensive Root Cause Analysis (RCA) review with cross-functional teams, analyzing incident data and identifying underlying issues; successfully mitigated recurring incidents, reducing overall system downtime by 25% and improving customer satisfaction scores by 15%.
• Spearheaded the governance of the Facility Management and Security teams, driving seamless day-to-day operations, ensuring compliance with DC policies and procedures, and achieving a 15% increase in customer satisfaction through enhanced service delivery.
• Implement a comprehensive system for monitoring and ensuring contractual compliance and SLA adherence for Facility Management and Security teams; analyzed KPIs monthly and quarterly to increase customer satisfaction.
• Streamlined the maintenance schedule for mechanical, electrical, safety, and security equipment using ITSM tool, resulting in a 20% reduction in maintenance backlog and ensuring compliance with industry standards.
• Verify and Approving all systems PPM reports / monthly reports of the Facility Management and Security team, and leading the monthly review meeting
• Monitor the total energy consumption and takes the initiative to conserve energy on a monthly basis to achieve energy efficiency
• Managed coordination efforts with external vendors and contractors to accomplish preventive and corrective maintenance projects within the DC facility; conducted periodic vendor review meetings, optimizing service delivery and achieving a 25% increase in project completion efficiency.
• Partnered with audit teams to orchestrate DC compliance efforts, successfully obtaining industry certificates, enhancing operational efficiency by 30% and cultivating trust among clients, positioning the company as a trusted industry leader
• Monitor and maintain optimal power, temperature, and relative humidity levels within SLA, resulting in 99.9% uptime for customer infrastructure and mitigating potential downtime risks.
• Actively coordinated to Monthly Business Review (MBR) and Quarterly Business Review (QBR) meetings with the customer, providing valuable insights on performance metrics, identifying areas for improvement, and driving strategic decision-making.

• Developed comprehensive project plans encompassing scope, schedule, and budget; meticulously assigned tasks to team members, optimizing resource allocation and ensuring timely project delivery resulting in a 20% increase in productivity.
• Led the development of risk mitigation strategies by leveraging data-driven insights and conducting thorough risk assessments; and ensuring compliance with industry regulations.
• Streamlined the BMS and EPMS architecture, leveraging client requirements and industry standards;
• Develop control logic and algorithms to ensure efficient and effective operation of building systems.
• Select appropriate sensors and actuators for monitoring and controlling building systems.
• Integrate BMS with other building systems, such as fire alarms, access control, and energy management systems.
• Create controller program and servers for the BMS and set up & maintain a database
• Conduct thorough testing to ensure all components of the BMS work as intended.
• Verify system performance, troubleshoot issues, and fine-tune control algorithms.
• Create comprehensive documentation, including as-built drawings and user manuals.
• Provide training to clients and end-users on how to use the BMS effectively.
• Mentor and train junior engineers, T&C engineers, and technicians within the project team.
• Maintain detailed records of project activities, changes, and issues.
• Generate progress reports and status updates for clients and project stakeholders.
• Ensure that the BMS meets quality standards and adheres to industry best practices.
• Monitor project expenses and work to stay within budget constraints.
• Maintain positive client relationships by delivering quality solutions and addressing their needs and

concerns.

• Performed routine maintenance and inspections of BMS, EPMS, CCTV, Access Control System, Fire Alarm System, Leak Detection System, PA System components; Kept maintenance records and updated equipment service schedules.
• Diagnosed and troubleshooted issues, Identified and resolved hardware and software problems, replaced faulty components and repaired or reconfigured control algorithms.
• Installed, configured, and updated BMS, EPMS, CCTV, Access Control System, Fire Alarm System software and firmware to ensure systems are running the latest versions with security patches and verified the

system performance.

• Provided rapid response to emergency service calls to address critical system failures or safety concerns.
• Implemented temporary solutions when necessary to maintain building functionality while permanent

repairs are planned and executed.

• Developed and implemented preventive maintenance plans to minimize system downtime and extend equipment lifespan.
• Conducted system performance tests and quality checks after maintenance and repairs to ensure that

BMS, EPMS, CCTV, Access Control System, Fire Alarm System, Leak Detection System, PA System meet specified requirements.

• Identified potential issues proactively and addressed them before they become critical.
• Maintained open and effective communication with clients to report service findings, recommend repairs or upgrades, and schedule maintenance visits.
• Provided guidance and advice to clients on system usage and best practices.
• Maintained accurate records of service visits, including service reports, work performed, parts replaced, and system changes.
• Trained end-users and facility staff on system operation, basic troubleshooting, and emergency procedures.
• Offered remote or on-site technical support to assist clients with system issues.
• Performed regular audits for all installed systems to identify areas for improvement.
• Maintained an inventory of spare parts, tools, and equipment necessary for servicing installed systems.

• Monitored and oversaw the BMS to ensure all building systems are functioning as intended, including HVAC (heating, ventilation, and air conditioning), lighting, CCTV, and access control.
• Continuously reviewed system data and alarms on the operator console
• Responded promptly to alarms and system alerts and coordinated with maintenance and field service personnel to address and rectify problems as needed.
• Responded to security breaches and emergencies according to established protocols.
• Adjusted temperature, humidity, lighting levels, and other parameters within setpoint limits to maintain occupant comfort and energy efficiency.
• Implemented changes based on predefined schedules or as needed in response to changing conditions.
• Monitored energy consumption and identified opportunities for energy conservation.
• Generated regular reports on system performance, energy usage, and alarms for management and maintenance teams.
• Followed established emergency procedures for various scenarios, such as fire, power outages, and severe weather events.
• Adhered to safety protocols and guidelines, ensuring that all operations are carried out safely.