MOHAN KUMAR MANOHARAN
Sr. Technical support at Srinika Solutions
- Bangalore, Karnataka, India
- mmohankumar89@gmail.com
- +91 99526-52642
Experienced IT support engineer with strong problem-solving skills and attention to detail. Proven track record in managing computer-based information systems and resolving support issues efficiently. Reliable and confident in providing effective technical assistance.
Experience
Sr. Technical Manager
Jul 2023 – Sep 2022
- Desktop Support:
- Installed and configured operating systems on desktops and laptops, ensuring optimal performance and functionality.
- Improved user experience and productivity by troubleshooting and resolving hardware and software issues promptly.
- Network Infrastructure:
- Set up and maintained WiFi access points, ensuring stable and secure connectivity for all users.
- Enhanced network reliability and performance by configuring static IP addresses and routers.
- CCTV and Access Control:
- Installed and maintained IP, wireless, and analog CCTV systems, providing effective surveillance and security measures.
- Safeguarded the premises by troubleshooting and resolving issues related to biometric systems, access control, and time and attendance management software.
- Communication Systems:
- Configured and managed IP and analog intercom installations, enabling seamless communication within the organization.
- Improved security and convenience by installing and configuring video door phones, automatic gates, and GSM locks.
- Infrastructure Management:
- Ensured efficient infrastructure connectivity by performing structured cabling installations.
- Streamlined workflow and optimized productivity by managing team members and efficiently allocating tasks.
- Secured crucial data by taking regular backups and ensuring data integrity.
System Administrator
Jul 2019 – Jun 2023
- Installed and configured operating systems, ensuring optimal performance and compatibility
- Managed and maintained assets, minimizing downtime and maximizing productivity
- Deployed biometric installations, enhancing security measures within the organization
- Configured software applications, enabling seamless workflow and streamlined processes
- Oversaw vendor management and relationships, ensuring timely and cost-effective solutions
- Implemented data backup strategies, safeguarding critical information from loss
- Monitored CCTV systems, maintaining a secure and safe working environment
Tech Support
Oct 2018 – Jun 2019
- Installed and configured operating systems, ensuring optimal performance and functionality for desktop support.
- Successfully completed installation and integration of biometric and access control systems, improving security measures.
- Implemented time and attendance software, streamlining processes and improving accuracy in tracking employee hours.
- Configured software applications to meet specific business needs, increasing efficiency and productivity.
- Installed and serviced CCTV systems, enhancing surveillance and ensuring a safe working environment.
Tech Sopport
Jun 2018 – Sep 2018
- Installed and maintained IP & Analog CCTV systems, ensuring optimal security for the company
- Set up and troubleshooted Biometric and Access Control systems, streamlining entry and exit procedures
- Managed team of technicians in the installation and maintenance of Video Door Phone systems
- Provided desktop support to employees, resolving technical issues and minimizing downtime
- Implemented structured cabling solutions, improving network connectivity and efficiency
Network Support Engineer
Nov 2016 – May 2018
- Installed and maintained IP, Wireless, and Analog CCTV systems, ensuring security and surveillance of the premises, resulting in improved safety measures and reduced theft incidents.
- Implemented biometric installation and troubleshooting, enhancing access control measures within the organization, resulting in increased security and minimized unauthorized access.
- Configured and troubleshooted time and attendance management software, streamlining payroll processes and ensuring accurate attendance records, resulting in improved efficiency and reduced errors.
- Installed and configured IP and Analog intercom systems, facilitating seamless communication within the organization, resulting in improved collaboration and productivity.
- Managed team members and allocated works, ensuring smooth workflow and timely completion of projects, resulting in increased productivity and customer satisfaction.
Service Engineer
Apr 2015 – Oct 2016
- Installed and troubleshooted analog and IP CCTV systems, ensuring optimal security measures for the company
- Configured intercom systems, improving communication efficiency within the organization
- Implemented structured cabling, ensuring a reliable and organized network infrastructure
- Provided desktop servicing including OS and software installation, minimizing downtime for employees
- Delivered exceptional customer support, resolving issues promptly and achieving high customer satisfaction levels
Service Engineer
Mar 2011 – Mar 2015
- Installed and provided support for desktop operating systems, ensuring smooth functioning of computer systems.
- Installed and set up intercom and CCTV systems, enhancing security and surveillance capabilities at the company.
- Managed cabling installation, ensuring a well-organized and efficient network infrastructure.
- Troubleshot and resolved software and hardware issues, minimizing downtime and maximizing productivity.
- Provided technical support to end users, resolving technical issues in a timely and efficient manner.
Service Engineer
Dec 2009 – Dec 2010
- Intercom Installation, Cabling, Customer Maintenance, Desktop Servicing and OS Installation, Troubleshooting
Service Engineer
Apr 2009 – Nov 2009
- Installed and configured AVAYA Intercoms and IP Office, enhancing communication efficiency within the organization.
- Executed Structured Cabling, ensuring a reliable and organized network infrastructure.
- Installed Polycom Video and Audio Conferencing system, facilitating seamless virtual meetings and collaboration.
- Completed installation of a comprehensive video conference solution, improving communication and connectivity across multiple locations.
- Provided technical support and troubleshooting, ensuring smooth operation of communication systems and minimizing downtime.
Projects
IP CCTV, Access Control, IP PA System - Ministry of Defense
- Cabling
- networking
- Performed cabling installation for IP CCTV Networking, Access Control, and IP Paging system, ensuring efficient and reliable connectivity.
- Implemented high-quality cable management for improved organization and ease of maintenance, resulting in a neat and professional appearance of the system.
- Collaborated with team members to coordinate cabling installations and ensure seamless integration with other systems, contributing to a smooth and streamlined overall project.
- Conducted troubleshooting and testing to identify and resolve any connectivity issues, ensuring optimal performance and functionality of the systems.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
Royal Oman Police
- CCTV
- Cabling
- installation and configuration
- Installed CCTV Cameras to ensure the safety and security of the premises.
- Performed cabling efficiently to establish a stable and reliable network connection.
- Managed a team of team members by assigning tasks, providing guidance, and ensuring timely completion of projects.
- Handled customers professionally, ensuring their satisfaction through effective communication and problem-solving skills.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
Costal Guard Head Office
- CCTV
- Cabling
- Installation and Configuration
- Installed CCTV Cameras to improve premises safety and security, leading to decreased incidents of theft and vandalism.
- Efficiently performed cabling to establish a stable and reliable network connection, reducing network downtime and improving overall connectivity.
- Managed and supervised a team of team members by assigning tasks, providing guidance, and ensuring timely completion of projects, resulting in enhanced team productivity and project success.
- Handled customers professionally, ensuring their satisfaction through effective communication and problem-solving skills, leading to increased customer loyalty and positive feedback.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
CCTV - Muscat International Airport
- CCTV Installation
- Installed and configured CCTV systems, ensuring optimal performance and functionality.
- Implemented advanced security features and settings, enhancing overall surveillance capabilities.
- Conducted thorough testing and troubleshooting of CCTV systems, identifying and resolving any issues or malfunctions promptly.
- Trained and educated clients on proper operation and maintenance of CCTV systems, ensuring their effective use for maximum security.
- Collaborated with team members to develop customized CCTV solutions, meeting each client's unique security needs.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
AVAYA IP Office - TNAU
- IP Intercom
- Sip telephony
- Installed and configured AVAYA IP Office to ensure smooth communication and collaboration within the company.
- Optimized system settings and configurations for AVAYA IP Office resulting in improved call quality and decreased downtime.
- Performed troubleshooting and resolved technical issues related to AVAYA IP Office, ensuring uninterrupted communication for employees.
- Provided training and support to employees on how to effectively use AVAYA IP Office, leading to increased productivity and efficiency.
- Implemented security measures and updates for AVAYA IP Office, enhancing data protection and reducing potential vulnerabilities.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.
Collector Office - Coimbatore
- Installation and Configuration
- Structured Cabling
- Installed AVAYA OKI - EX Intercom System: Successfully installed AVAYA OKI - EX Intercom System, ensuring efficient communication within the organization.
- Configured and Troubleshot: Configured and troubleshot AVAYA OKI - EX Intercom System, resolving any technical issues and ensuring smooth functioning of the system.
- Customer Handling: Interacted with customers, providing them with technical support and addressing their concerns regarding AVAYA OKI - EX Intercom System.
- Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.