Surya Jayakumar

• Administered O365 and Exchange environments, resulting in increased productivity and seamless communication across teams.
• Managed mobile devices using Intune and Jamf, leading to enhanced security and streamlined user management for iOS and MacOS platforms.
• Implemented Entra ID for identity management, which provided improved access control and user authentication, optimizing operational efficiency.
• Troubleshot IT networking issues and managed ticketing via Jira, achieving reduced downtime and quicker resolution times for end-users.
• Utilized SharePoint and Miro for team collaboration, facilitating effective project management and enhanced team synergy across multiple departments.

• Created and managed VM & NAS servers along with L3 hardware and software services to enhance system reliability and ensure optimal performance in IT operations.
• Implemented and maintained ticket management CRM and ERP solutions to streamline workflows, resulting in improved efficiency and faster issue resolution.
• Executed CCTV, firewall, and access point setup and management.
• Configured and administered remote RDP and VPN access management to support remote work initiatives.

I'm responsible for maintaining Industrial PC & Machines secured & updating and bug troubleshooting, I have an excellent track record and have lots of kaizen improvement activites.

• Developed a fully functional web-hosted CRM application for "Nurture IT", resulting in enhanced management of tickets, calls, and tasks, significantly streamlining operational efficiency.
• Implemented mobile PWA setups within the CRM, which enabled accessibility across devices, improving user engagement and responsiveness.
• Executed thorough testing and optimization processes, achieving high reliability and user satisfaction with reduced downtime.
• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.

• Configured Windows RDP within Proxmox VM to optimize remote access capabilities, significantly enhancing user connectivity and efficiency.
• Implemented NAT port forwarding to ensure secure and seamless external access, effectively improving overall network performance and reliability.
• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.

• Created a Hypervisor & NAS Backup server with only free open-source tools and software to ensure user data are backed up periodically and added a snapshot mechanism.
• Mention measurable impact or results you helped deliver. Focus on the outcome of tasks. Example: Modified customer service support system to reduce complaints by 10%.

• DOP company requested a RDP server that holds 500 users' sessions & withstand heavy load without crashes.
• I have done that by using Amazon AWS & created user role.
• Now they can access their respective Session on remote PC or in mobile
• I have provided VPN for an extra layer security.

• Most of the companies have low-end resources pc and upgrading that was a huge investment, So I have done software that periodically measure unwanted temp, logs and other file freeing that space for other applications on both HDD memory and RAM resources.
• As a result, we achieved 75% less downtime in production lines.

• Implemented robust data security protocols that effectively prevented unauthorized data leaks to other departments resulting in enhanced confidentiality and protection of sensitive information.
• Controlled New NPI data leaks & restricted hackers

Two-time winner of the RYLA Awards, hosted by ROTARY to recognize management that stands out as influential in the community.