Muthu Kumar
Senior System Administrator at Ideas2IT Technology Services Private Limited,
- Ex- Bangalore, Ex- Karnataka, Ex- India
- muthukumar.784@gmail.com
- +91 96009-38406
Senior System Administrator with over 10 years of expertise in IT infrastructure, managing networks and servers across Windows and Linux environments, specializing in virtualization, troubleshooting, Intune, AWS, and Microsoft Azure.
Experience
Senior System Administrator
Apr 2022 – Sep 2022
- Maintained and monitored Sophos XG430 firewalls and network devices to ensure robust security and optimized network performance.
- Designed, deployed, and managed multi-cloud environments (AWS, Azure, GCP) utilizing various services to enhance infrastructure scalability and resilience.
- Implemented security policies and conducted regular audits and penetration testing which resulted in significantly reduced vulnerabilities and improved compliance.
- Spearheaded the installation and maintenance of servers and systems to ensure high availability and reliability of IT services.
- Managed software updates and conducted capacity planning to ensure system integrity and prepare for future growth needs.
Senior Technical Support Executive
Aug 2021 – Apr 2022
- Coordinated vendor and employee interactions for IT hardware and software to ensure timely delivery of services and enhanced operational efficiency.
- Managed Windows, MAC & iOS Deployment Services via Azure Intune which resulted in streamlined device deployment and reduced setup time for client devices.
- Configured and troubleshot O365 products including Outlook, Skype, MS Teams, OneDrive, and SharePoint to improve user productivity and resolve application issues swiftly.
- Provided tier 1 support for laptops, iPads, and MACs, alongside video conferencing tools to enhance user experience and maintain seamless communication across the organization.
- Documented case resolutions and updated the Knowledgebase Article to ensure continuous improvement in team efficiency and knowledge accessibility for future support cases.
Desktop Support Engineer
Apr 2019 – Aug 2021
- Coordinated with vendors and employees to ensure timely delivery of IT hardware and software services, resulting in enhanced operational efficiency.
- Managed Windows, MAC, and iOS device deployments via Azure Intune, ensuring seamless integration and user satisfaction, leading to improved device availability.
- Configured and troubleshot O365 products including Outlook, Skype, MS Teams, OneDrive, and SharePoint, which minimized downtime and enhanced collaboration, evidenced by faster issue resolution times.
- Documented case resolutions and updated Knowledgebase Articles, contributing to a more efficient troubleshooting process, thereby reducing future incident resolution time.
- Provided Tier 1 support for various IT services including laptops, video teleconferencing, printing, and virtual meetings, achieving high user satisfaction and resolving incidents within SLAs, which led to a decrease in escalation rates.
SYSTEM ENGINEER
Oct 2016 – Apr 2019
- Provided end-user support for hardware and network issues, enhancing overall system efficiency by troubleshooting and resolving problems swiftly.
- Configured and troubleshot remote center networks, increasing connectivity reliability and reducing downtime significantly.
- Delivered remote support for various applications including Outlook, VPN, and operating systems (Windows, Linux), leading to improved user satisfaction and productivity.
- Maintained and managed customer servers, including HPE ProLiant and Windows Server 2012 R2, ensuring optimal performance and security of critical services.
- Installed and configured Sonic Firewalls and managed router settings, strengthening network security and enhancing data protection protocols.
CUSTOMER SUPPORT ENGINEER
Jan 2015 – Oct 2016
- Provided end-user support for hardware and network issues,
- Administered operating system support for Windows and Linux,
- Maintained and optimized IBM Blade Center and HPE ProLiant DL380 Server environments
- Oversaw the administration of Windows Server 2008 R2 for secure domain and terminal services
- Managed proxy server operations on CentOS and NAS systems