Karuppaswamy T

Received vehicles from customers, allocated mechanics according to preference, diagnosed customer issues, worked to satisfy customer needs, completed jobs within time frames and budgetary limits, and requested parts warranties for vehicles under warranty.

Diagnosing and repairing electrical and electronic issues in CRDI, MPFI systems with no time deviation, assisting technicians with mechanical and body problems, aiding service team with accurate diagnoses, maintaining diagnostic tools, and providing technical reports to Mercedes Benz India. Providing training to the team members.

Assessed and developed training needs among dealership personnel in a region. Designed and implemented training schedules, courses, tools, and materials to meet those needs. Conducting proficiency & diagnostics mapping for automotive professionals to identify & enhance skills. Coordinating special Diagnostic courses to develop overall competency.

Deliver product training and in-field demos to mechanics, distributors, and territory employees to promote product understanding and utilization. Uphold classroom discipline for successful training;manage training material, tools,and special tools; prepare lesson plans. updating product changes. Develop training solutions to optimize time & quality

Deliver expert training in Tractor, Harvester, TOT's, Rice Transplanters, Power Tiller. Provide training courses & OJT. Conduct product training at Facilitate workshops at Chennai & Cuttack Centers. Prepare training materials such as PPTs and videos. Developed innovative methods and resources to expedite training and exceed standards.

• Traveled to four south Indian states providing comprehensive training to dealership technicians. Conducted training sessions in Tamil Nadu, Andhra Pradesh, Telangana and concluded at Odisha.

Due to the pandemic situation, all trainings are suspended during Harvesting season. Despite this, dealership technicians are in need of training to attend to complaints from various products to support unmatched customers.

Provide technical details to customers, training customers on how to use product, and supporting sales team with strategy to drive sales.

In organization Proven ability to utilize technical knowledge to increase organization's sales. Experienced in leveraging technology to optimize customer experience and generate revenue growth.

Award-winning After Sales Technical Trainer demonstrating excellence in training development, delivery and evaluation. Excel in creating innovative learning solutions to optimize customer satisfaction.

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