Babu Murugesan

Highly accomplished and strategic Global Procurement Lead with over 3.5 years of progressive experience in managing complex procurement operations on an international & domestic scale. Proven expertise in optimizing supply chains, driving cost efficiencies, and ensuring compliance with global regulations. Adept at building and maintaining strong relationships with suppliers and cross-functional teams across diverse cultural backgrounds. Demonstrated success in implementing data-driven procurement strategies, leveraging technology, and fostering innovation for organizational growth.

Skilled and dynamic Technical Team Leader with a proven track record of successfully leading and motivating teams in Service & Operations. Adept at providing technical guidance, resolving complex issues, and optimizing workflows to ensure seamless service delivery. Demonstrated expertise in coordinating cross-functional teams, driving process improvements, and achieving operational excellence. Committed to fostering a collaborative and positive work environment to maximize team performance and achieve organizational goals.

Results-driven and customer-focused successful track record in managing device after-sales support operations. Adept at leading cross-functional teams, optimizing processes, and ensuring top-notch service delivery to enhance customer satisfaction and loyalty. Proven expertise in implementing service improvement initiatives, resolving technical issues, and driving efficiency in device support workflows. Committed to delivering exceptional post-purchase experiences and building strong client relationships for sustained business growth.

Dedicated Service Engineer with a proven background in providing top-notch technical support and services. Skilled in diagnosing and resolving complex equipment issues. Strong commitment to ensuring customer satisfaction and exceeding service quality standards. Excellent problem-solving abilities and a passion for delivering efficient and effective solutions.

Detail-oriented IQC - Final Inspection professional of meticulously ensuring the quality of finished products. Experienced in conducting thorough inspections and adhering to strict quality control standards. Committed to delivering top-notch workmanship and contributing to the overall success of the organization through consistent attention to detail and precision in inspections.

• Ensure products are shipped on time & Track shipments for accuracy
• Inventory Analysis.
• Finding Root Cause & Demand Forecasting.
• Supplier Management
• Vendor Performance Monitoring.
• In-person visits & Correction of the data micro level.
• Improved accuracy of the parts to reduce Replacements.
• Increased Fulfilment from 60% to 90%.
• Redudued Overall PNA < 5%.
• On-time Delivery & GRN Completion.
• Cost Saving average 10-12 Lakhs per week on the replacements.

• Ensure products are shipped on time.
• Reduced inventory costs through correction of BOM.
• Identify areas of cost savings.
• BOM Correction & BOM Standardization.
• Quality Improvement.
• Knowledge Sharing and Learning.
• Issue Resolution with Fulfilment of >95%
• Improved Efficiency - PNA < 5%
• Cost Savings 2.2 Cr - Q2~Q3
• Improved accuracy of product parts to reduce returns
• Increased Customer Satisfaction
• Overall Process Improvement.

PB fill rate increased to 95% & PNA reduced to below 5% which lead to a cost saving of Rs. 2.2 Crs for the company