About the role
Position Overview
Join Veryfi as a Node.js Developer & Technical Account Manager (LATAM) and play a critical role in building, deploying, and supporting WhatsApp-based loyalty and promotional campaigns for leading CPG brands across Latin America .
This hybrid role combines hands-on backend development , customer-facing technical ownership , and campaign operations . You will design and build WhatsApp bots using Node.js, integrate with Veryfi’s OCR & data extraction APIs, and act as the technical lead for campaigns—from kickoff to post-campaign reporting.
You’ll work directly with brands, agencies, and internal teams to ensure campaigns launch smoothly, scale reliably, and deliver measurable business results.
Key Responsibilities
WhatsApp Bot Development (Node.js)
Bot Architecture & Development: Design, build, and maintain WhatsApp bots using Node.js for loyalty programs, promotions, and automated customer journeys
API Integrations: Integrate WhatsApp bots with Veryfi APIs (OCR, Lens, document processing), databases, CRM tools, and third-party services
Campaign Logic: Implement business rules for points accumulation, rewards redemption, fraud prevention, validations, and user segmentation
Scalable Backend Services: Build reliable, scalable backend services using Node.js, REST APIs, webhooks, and event-driven flows
Code Quality: Write clean, maintainable, and well-documented code following best practices
Loyalty Campaign Execution (End-to-End)
Campaign Build-Out: Translate campaign mechanics into technical flows (receipt validation, product matching, points, rewards, rankings)
Go-Live Ownership: Own technical readiness for launches, including testing, validations, and production deployment
Fraud & Edge Cases: Implement safeguards against fraud, duplicate submissions, and abuse scenarios
Post-Launch Support: Monitor campaign performance, fix issues quickly, and iterate based on real user behavior
Reporting Support: Assist with technical reporting, data extraction, and campaign performance insights
Technical Account Management (LATAM)
Client Technical Lead: Act as the main technical point of contact for LATAM clients during onboarding and active campaigns
Solution Design: Advise customers on best technical approaches for their loyalty and promotional use cases
Issue Resolution: Troubleshoot production issues, API errors, WhatsApp flow problems, and data discrepancies
Clear Communication: Explain technical concepts in simple terms to non-technical stakeholders
Escalation Handling: Coordinate with internal engineering, product, and support teams when deeper intervention is needed
Collaboration & Continuous Improvement
Cross-Functional Work: Collaborate with Product, Sales, Support, and Marketing teams to improve campaign delivery
Process Improvement: Identify patterns and suggest improvements to campaign templates, bot flows, and backend architecture
Documentation: Create and maintain technical documentation for bots, integrations, and campaign flows
Product Feedback: Share real-world client feedback with product and engineering teams
Requirements
Experience & Background
3+ years of experience as a Node.js / Backend Developer
Experience building chatbots, messaging platforms, or automation systems (WhatsApp preferred)
Startup or fast-paced environment experience strongly preferred
Experience working with LATAM customers or regional campaigns is a big plus
Technical Skills
Strong proficiency in Node.js (ESM preferred)
Experience with REST APIs, webhooks, async flows, and background jobs
Familiarity with WhatsApp Cloud API or similar messaging APIs
Experience with databases (PostgreSQL, MongoDB, or similar)
Understanding of authentication, security, and API best practices
Experience supporting production systems and live campaigns
Core Competencies
Strong problem-solving mindset and attention to detail
Excellent written and verbal communication (Spanish required, English strongly preferred)
Customer-oriented mindset with the ability to balance engineering and client needs
Ability to manage multiple campaigns and priorities simultaneously
Ownership mentality — you build it, you support it, you improve it
Performance Standards
Successfully launch and support WhatsApp loyalty campaigns on schedule
Maintain high campaign stability and low incident rates
Resolve technical issues efficiently with minimal customer impact
Deliver clean, maintainable, and scalable Node.js code
Achieve high customer satisfaction from LATAM clients
Specialization Areas
Primary Focus: WhatsApp Bots, Loyalty Programs, and Promotional Campaigns for CPG brands
Secondary Focus: Technical Account Management and client-facing solution design
Growth Opportunities
This role offers a unique opportunity to become a subject matter expert in WhatsApp-based loyalty programs , CPG campaign execution, and Veryfi’s OCR and automation platform.
As Veryfi continues to scale across LATAM and globally, you’ll have:
Direct exposure to large regional brands and complex campaigns
Access to leadership and influence over product direction
Clear paths toward Technical Lead, or Solutions Architect roles
Exceptional performance - measured by campaign success, client satisfaction, and technical impact - will be a key factor in raises and promotions.
Why Join Veryfi?
High Impact Role: Build real products used by millions of consumers across LATAM
Y Combinator-Backed: Be part of a world-class startup ecosystem
Hybrid Engineering Role: Code, launch, support, and own real business outcomes
Fast Growth: Join at a stage where your work directly shapes the platform
Learning Environment: Work alongside experienced founders and senior engineers