About the role
Are you an experienced Technical Support Specialist looking for a role where no two days are the same? Our client is an international high-tech organisation and established MSP providing technology support to a range of recognised businesses.
They are looking for a motivated IT Solutions Engineer to help maintain and support customer environments. The role combines customer interaction, technical troubleshooting, infrastructure support and practical work at client locations.
Key Areas of Responsibility
Provide customers with responsive and professional technical assistance.
Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance.
Manage incoming incidents and service requests through the company's Service Desk.
Keep customers informed throughout the support process and work within SLA requirements.
Identify issues requiring escalation and bring high-priority matters to Management's attention.
Review workload and establish priorities to ensure business objectives are achieved.
Monitor customer systems and environments, ensuring technology continues to meet required business standards.
Install, configure, test, maintain and repair IT hardware and software.
Record technical activity accurately and maintain documentation for unresolved work.
Handle urgent incidents both remotely and at customer premises.
What you get
£30,000 - £40,000 per year, depending on experience.
40 days' paid holiday annually.