About the role

A growing managed services provider is looking to appoint an MSP Field Engineer to support clients across a range of industries. This role combines customer-facing support with technical project work and infrastructure maintenance.

Duties

Deliver technical support to a broad client base.

Attend customer sites as required.

Manage incidents through the support system.

Maintain regular communication with customers.

Troubleshoot networking and server issues.

Install and support hardware and software.

Escalate service-impacting issues appropriately.

Monitor customer systems and generate reports.

Maintain ticketing records and technical notes.

Support critical incidents and planned maintenance.

What we offer

Salary: £30,000 - £40,000 per annum, depending on experience.

40 days' annual paid leave.