About the role

An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.

Key Responsibilities

Deliver exceptional customer support as the first point of technical contact.

Resolve hardware, software and network-related incidents.

Attend client premises for troubleshooting, upgrades and maintenance.

Process and manage support tickets within agreed service levels.

Keep stakeholders informed of progress and resolutions.

Escalate urgent matters when necessary.

Monitor customer systems and infrastructure health.

Maintain technical records and documentation.

Assist with planned projects and deployments.

Respond to high-priority support requests.

Package on offer

Earn between £30k and £40k per year, subject to experience.

Enjoy an excellent holiday allowance of 40 paid days annually.